University of Waterloo

Instructional Support Coordinator

Requisition ID 2021-6962
Job Category
Career Services
CEE - WIL Programs (Work-Integrated Learning)
Employment Type
Time Type
Hiring Range
$57,962 - $85,897


Term: 13 months


This position was created to provide a broad range of instructional support to the Professional Development Program (WatPD) and leadership and continuity across academic terms within the Professional Development (PD) courses. The primary responsibility of an Instructional Support Coordinator (ISC) is to lead the various course teams in WatPD. The details of the support and leadership provided by the ISC vary based on the needs of a specific course, the needs of a particular course team, and the level of the ISC. Because this position has a career path, different instructional support responsibilities are assigned to different USG levels. The detail expected at each USG level is listed in a separate document.  


Course Operations

  • Determine the marking and day-to-day needs required to support the delivery of a particular course

  • Ensure the TAs have the required resources to support the course

  • Schedule, organize and attend marking meetings

  • Suggest and test revisions to current marking rubrics

  • Calibrate marking efforts

  • Handle informal requests for grade revisions/appeals

  • Assist in the investigation of potential academic integrity offences


Supervision and Relationship Management

  • Participate in the hiring of co-op students and part-time markers and contribute to the onboarding and training each term

  • Supervise and mentor the teaching assistants (TAs) and part-time markers hired to support a particular course

  • Complete mid-term and end of term evaluations for our co-op students

  • Provide regular updates to the instructor/course author about student progress


Student Support

  • Respond promptly and professionally to student concerns

  • Handle email inquiries/requests and discussion board posts that are beyond the scope of a TA

  • Handle requests for exceptions (e.g. illness, death in family)

  • Inform the Associate Director/Director of changes/trends in student support issues; suggest improvements to the student support system


Course Development

  • Identify course improvement opportunities and implement approved changes

  • Assess course content and assessments to ease instructional challenges

  • In consultation with the instructor/course author and Associate Director, and applying best practices of online learning, instructional design and pedagogy, implement revisions/improvements to current course materials and assessments


Technology and Online Pedagogy

  • Identify and understand current/available technologies in online education

  • Understand the function and set up of a particular course within the University of Waterloo’s Learning Management System (LMS)

  • Effectively design course administrative set up to facilitate the smooth operation and delivery of a large course

  • Liaise with campus partners regarding issues with the LMS


  • Completion of a Bachelor’s Degree. Degree in education an asset
  • Demonstrated time management skills and experience maintaining schedules for project deliverables

  • Proven strength in collaboration and relationship management

  • Experience using learning styles and profiles to facilitate learning

  • Demonstrated excellent writing skills

  • Experience assessing student work (project based and written) preferred

  • Experience developing lesson and/or workshop plans preferred; in-class and/or online teaching experience an asset

  • Demonstrated attention to detail and organizational skills

  • Proven ability to coach and inspire

  • Working knowledge of instructional pedagogy and online course design

  • Exceptional interpersonal skills including the ability to use tact and diplomacy while interacting with a wide range of campus partners

  • Understanding of the principles of experiential learning and/or experience with co-operative education an asset

  • Creativity and a willingness to think strategically for the betterment of the program is an asset

  • Strong computing skills required (e.g., knowledge of Microsoft Word, Excel, Learning Management Systems and HTML) and an aptitude for learning new technology

  • WatPD is a flex-time unit and occasional weekend and evening work may be required

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.


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