Assist with the management of one or more UW Food Service units, consistent with departmental objectives, University policies, procedures and CUPE 793 Collective Agreement.
This is a Regular Part Time position working 37 weeks per year, which typically starts 2 weeks before labour day and ends in April.
Assist with development and deployment of people resources
Assist with hiring, training, motivating and performance management of full-time and part-time hourly staff within assigned unit(s)
Ensure that areas of the business are covered with the necessary number of staff and the correct skillset
Assist with the scheduling of part-time and student employees
Promote student employment on campus
Assist with day-to-day operations
Take initiative to carry out assigned duties with minimal supervision
Ensure all health, safety, sanitation, maintenance standards and franchise agreements are met
Supervise the preparation of all products in an efficient manner to handle daily requirements; ensure all food prepared is of the highest quality, and overproduction is kept to a minimum to avoid waste
Oversight of licensed events as required
Assist with supply ordering, inventory control, cash controls and security of all storage and servery areas
Ensure proper turnover of food and material minimizing waste
May be required to work in other UW Food Services units as needed
In the absence of the Manager/Supervisor, oversee the day-to-day operations of the assigned unit(s)
Fulfill Administrative duties in a timely and accurate manner
Contribute to the delivery of a positive customer experience
Provide input into continual improvement in customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere
Maintain high customer service levels by initiating improvement tactics training and coaching staff as needed
Interact with customers to handle a variety of customer service issues
Work with a high degree of professionalism and courtesy when dealing with students, guests, staff and faculty
Assist in the implementation of new menu items and promotional materials
Assist as needed in planning, controlling and execution of special projects, renovations and program introductions
Actively participate in departmental and other related committees as needed
A diploma in Food and Beverage management or equivalent work related experience
Smart serve certified
Several years’ recent experience in hotel, quick service or institutional food service environment
Experience supervising in a unionized environment and working with student employees
Inventory and cash controls, food and labour cost control and providing exceptional customer service
Experience in supervising food preparation an asset
Proven ability to work with a minimum of supervision in a fast paced, customer oriented environment
Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral)
Proficient in the use of common computer software programs
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at firstname.lastname@example.org or 519-888-4567, ext. 45935.