University of Waterloo

Data Analyst and Evaluation Specialist

Requisition ID 2021-6756
Job Category
Student Success Office
Employment Type
Time Type
Hiring Range
$57,962 - $72,453


Term: 1 year


Within the Student Success Office, the Data Analyst and Evaluation Specialist is responsible for the investigation, identification, implementation, management and monitoring of the data and information that forms the evidence base for the initiatives related to the support of student success on campus. The Data Analyst and Evaluation Specialist, plays a critical role in obtaining the information and data that underlie and inform the evidence-based planning of strategies directed at student success, as well as overseeing all program and service evaluation strategies within the office. The information gathered from research and evaluation will help the Specialist inform decision making, strategic planning, messaging and budget related planning that improves services and programs for student success.


Develops and implements research and evaluation plans that support undergraduate and graduate student success strategies

  • Assists the SSO staff and management team in the development of an appropriate and timely process and outcome evaluation plans, data gathering methods, analysis and use of the results to support continuous program improvements

  • Maintains awareness of, analyzes, and understands all types of recorded university data, including but not limited to key performance indicators, student satisfaction surveys, NSSE, and government reporting data related to graduate outcomes, determines any applications and implications pertinent to SSO strategies; and educates the appropriate staff accordingly

  • Collaborates with IAP, MUR, and other departments to further analyze data from large student population surveys (e.g., NSSE, Incoming Student Survey, iBarometer, etc.) and develop complementary inquiries that focus on specific needs and services

  • Determines and recommends any specific, measurable, actionable and realistic metrics that can be employed as indicators of success of SSO’s strategic plans

  • Manages, and conducts ongoing, timely evaluation to determine the effectiveness of SSO strategies

  • Works with large datasets to clean, merge, and format lists, examine relationships, inconsistencies, and find the story in the data

  • Prepares and delivers any required in-person presentations of research results

  • Manages all aspects of SSO participation in any large scale surveys or research projects

  • Facilitates SSO survey design and programming

  • Trains and supports staff with respect to the use of any data analysis tools

  • Analyzes current SSO data collection systems and evaluation processes to identify trends and opportunities for streamlining

  • Investigates new data analysis tools, systems and practices and makes recommendations for enhancing SSO processes

  • Consult with IAP/IST and other departments on the design, implementation, testing and operation of any computer systems required for the collection, storage, reporting and analysis of data and trends related to student success in conjunction with the Manager, Integrated Communications


Understands and applies current, relevant research methods and trends, audience and institutional knowledge

  • Maintains a clear understanding of the characteristics of current students including their preferences with respect to completing surveys, questionnaires, and other research instruments, so that the incumbent can translate this information into effective tactics for enhancing research strategies

  • Keeps current with respect to best practices in research and evaluation methodologies, as well as trends in communicating with students and influencers


Collaborates, advises and consults

  • Works closely with the entire SSO team to ensure the cohesiveness, consistency and integration of research goals and plans with current strategies and messaging

  • Supports and advises the SSO leadership team with respect to any new or evolving research strategies, opportunities, and results as well as any analyses that may assist with decisions about priorities and long-range planning

  • Works closely with SSO team to determine data analysis needs with respect to the broader university database and then liaises with IAP to obtain appropriate data

  • Collaborates closely with the Evaluation and Accountability team and the Data Analytics and Reporting team in IAP to provide input and expertise and to obtain advice with respect to SSO research requirements and initiatives, including but not limited to survey management and interpretation, forecasting, retention definition and analyses and participation in large-scale surveys such as NSSE. Contribute SSO progress and outcome indicators to the support of various institutional accountability measures, including those related to the university strategic plan

  • Advises and keeps SSO teams informed about any plans, features and results of IAP and/or other department or faculty-related studies and data that may affect student success

  • Shares research analysis, detailed reports and clear explanations with all interested and affected on-campus stakeholders

  • Consults with and advises SSO team members with respect to design, administration and analysis of program evaluations, the results of which inform the development evaluation and each area’s strategic plans



  • Participates in SSO events and in the administration of SSO-wide responsibilities, and other such general and specific duties as may from time to time be determined


  • Research-based or other relevant masters or post-graduate degree with solid knowledge of social science research methods, both quantitative and qualitative; ability to use descriptive and inferential statistics to analyse data; and knowledge of various methodologies to gather data (surveys, interviews, focus groups, community forum, literature reviews, environmental scans; situational analysis, needs assessment, etc.)
  • At least 3 years of experience in a data analysis and/or research role, preferably in an educational setting

  • Strong educational and professional background in data management, statistical analysis, associated computer applications, program evaluation and related applied social research methods

  • Strong ability to understand, maintain and address data quality

  • Proven ability to deliver timely, accurate, comprehensible, professional-quality data analytical reports

  • Demonstrated leadership and guidance in using descriptive and inferential statistics in order to understand trends, patterns, and dependencies with respect to a variety of strategic issues

  • Knowledge of research-related post-secondary issues, such as student success; student satisfaction, retention, and engagement; and student enrollment patterns and trends

  • Superior oral and written communication skills as demonstrated by success in engaging, understanding and supporting data users, including proven presentation and public-speaking abilities

  • Aptitude for presenting data analytics in an efficient, effective and easily understandable way to a wide variety of audiences and users and with the use of numerous reporting formats and web technologies

  • Demonstrated success in working and leading working groups and/or committees

  • Ability to build consensus, foster teamwork among a variety of stakeholders, and lead integrated project teams

  • Demonstrated ability to thrive in and contribute to an integrated and collaborative team environment and to apply a positive team approach to working with colleagues

  • Demonstrated experience working with large and complex data sets

  • Knowledge of project management and related processes

  • Strong organizational skills coupled with the ability to handle multiple tasks, meet deadlines, and excel in a fast-paced environment characterized by changing priorities

  • Strong understanding of the assessment/evaluation process

  • Excellent communication skills: ability to converse articulately with university administrators and other campus stakeholders

  • Data management, manipulation, interpretation and analysis skills

  • Expertise in assessment/evaluation instrument design

  • Software requirements – advanced Microsoft Office, in particular Excel; SPSS

  • Evening and weekend work is sometimes required

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.


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