University of Waterloo

Information Systems Specialist (Business Systems Analyst)

Requisition ID 2021-6710
Job Category
Employment Type
Time Type
Hiring Range
$63,106 - $93,788


The Information Systems and Technology (IST) department at the University of Waterloo provides information systems, technology and services in support of teaching, learning, research and administrative needs across campus. Within IST, the Departmental and Campus Applications group works with campus partners to plan, analyze, procure, implement, and support information systems to meet the needs of the University.


IST is seeking an Information Systems Specialist to provide both business and systems analysis, as well as project leadership for (primarily Software-as-a-Service) information systems. This role will analyze complex information systems and key business processes that span the university and impact students, staff, and faculty. The successful applicant will work closely with campus partners and other IST groups to implement and support information systems across the university. Key competencies for this role include advanced business and systems analysis, project and relationship management, customer service, creative problem solving, organization & planning, communication, and teamwork.


The Information Systems Specialist is directly involved in the life cycles of multiple systems across multiple departments. The responsibilities of this role encompass a wide range of areas that currently include

  • Information system planning, analysis, selection, implementation, and support
  • Conducting advanced business analysis at the department and/or University level
  • Project planning and management
  • Change management and documentation
  • Vendor management
  • Tier 2/3 support of production systems, including advanced systems analysis skills required for complex technical resolutions


  • University degree required; or equivalent education and extensive experience
  • Extensive experience with departmental and/or enterprise level business analysis is required
  • Advanced systems analysis skills, as well as comprehensive experience implementing and supporting complex information systems
  • Specific experience analyzing legacy information systems and independently completing advanced fit/gap analysis to match future state business processes to information systems workflows and functionality
  • Proven ability to leverage strong leadership competencies in support of providing excellent client service
  • Excellent problem solving abilities along with demonstrated experience in project leadership, project management, and customer service
  • Advanced understanding of change management as it relates to information systems technology and processes
  • Advanced level experience working with Windows Server, MSSQL databases, web applications, desktop computing, and system administration
  • Expert level technical proficiency working with complex cloud-based software platforms
  • Must have excellent interpersonal, customer service, communication, organizational, research and analytical skills with proven ability to interact with co-workers, clients, and third party vendors with tact and diplomacy
  • Ability to build and maintain positive relationships with colleagues and clients is key
  • Must work as part of a team within a busy and dynamic environment, with experience managing multiple tasks at once
  • Proven track record of taking initiative and delivering consistent outstanding results on projects and other work assignments
  • Specific experience using governance structures to manage issues, gain acceptance for changes, and guide information systems projects of various sizes to successful implementation
  • Occasional work outside regular business hours

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.


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