Term: 14 months
The CEMC is Canada’s largest and most recognized outreach organization for promoting and creating activities and materials in mathematics and computer science and is housed within the Faculty of Mathematics at the University of Waterloo.
Reporting to the Information Systems Manager, this position is responsible for a full life-cycle (analysis, design, development, implementation, testing, integration, deployment and maintenance) of CEMC information technology assets that are supporting CEMC strategic goals and outreach operations. The technical support includes the CEMC’s custom built software systems for client management, Mathematics and Computer Science contest ordering, e-commerce, invoicing, results processing, marking reporting, educational resource repository and technical event logistics.
The Information Systems Specialist interacts, provides training and support to other CEMC faculty/staff on new technical solutions.To proactively anticipate and assess user needs, the incumbent must also communicate effectively with stakeholders such as alumni, elementary and secondary school teachers, elementary through university students and their parents, Waterloo faculty members, vendors and service providers.
This role is contingent on funding.
Systems Design and Code Development
Supports decisions on whether to buy, make or subcontract CEMC system frameworks: web application systems along with web accessibility, e-commerce, OMR scanning system, streaming server and email list server
Creates functional/end-user specifications and architectural designs for re-use
Creates reusable test suites and thorough test plans such as the dedicated development server which is used for unit and system testing
Assists in managing all technical documentation across multiple projects, which are maintained and stored in a departmental shared drive
Distributes and manages support tasks for large projects
Provides technical support and training on in-house built systems for departmental faculty, staff and co-op students
Refines and redesigns systems based on end-user requests
Assists in communication between end-users and developers to improve documentation
Provides training to small groups or one-on-one training to users and stakeholders
Time Management and Organization
Assists in management and execution of the varied and overlapping annual calendar of CEMC events during the September to June school year and manages the various project activity during the summer months
Prioritizes activities, with support from the IS Manager, based on deadlines and resource availability
Schedules completion dates and milestones; reviews weekly/monthly progress reports with oversight from the IS Manager
Works within the time constraints of other departments (Finance, Central Stores, etc.) when engaged with interdepartmental, cross-team projects
Resolves customer complaints and makes recommendations to improve customer service
Assists in establishing policies and procedures to minimize customer/user issues
Maintains overall picture of systems and their functionality to anticipate future client service needs
Supports Faculty/Staff with their IT equipment needs such as executing the annual computer roll-over program
Liaises with faculty and University IT departments to support the CEMC’s hardware and software issues
University degree in IT related program and relevant experience required. Master’s degree or equivilent combination of certifications and experience would be considered an asset
At least one of the following certificates: Project Management, Linux, DBMS
2+ years’ experience in IT related field
Experience with the full system cycle: systems analysis, design testing, documentation, training and maintenance are required
Experience with registration systems, web accessibility, e-commerce, OMR scanning systems, streaming server or email list server is an asset
Group training experience of small teams would be considered an asset
Working knowledge of several programming languages, DBMSs and Servers are required
Knowledge of Python, jQuery, LaTex, MathJax, Scantron, OMR, Barcode, Reporting (FPDF and FPDI) are nice-to-haves
Proven business-appropriate oral and written communications skills
Maintains confidentiality and demonstrates a sensitivity to diversity
Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude
Ability and willingness to be trained quickly on new procedures
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at firstname.lastname@example.org or 519-888-4567, ext. 45935.