University of Waterloo

Supervisor, Building Services

Requisition ID 2021-6705
Job Category
Plant Operations
Employment Type
Time Type
Hiring Range
$67,614 - $100,487


Reporting to the Associate Director, Infrastructure, the Supervisor, Building Section is accountable for the following areas; daily operation and maintenance activities related to all building envelope, roofing systems, masonry, exterior cladding, glazing systems, doors, frames and associated hardware, interior wall systems, millwork, and furnishings etc., completion of customer work requests, daily supervision of 20+ CUPE staff, coordination and support for infrastructure projects.


University of Waterloo infrastructure comprises of nearly 1200 acres of land with nearly nine million square feet of space powered by a 1st Class High Pressure Power plant feeding a sophisticated district energy system located on over a thousand acres of land.


Responsibilities will align with Plant Operations’ goal of contributing towards providing a safe and accessible, invitingly clean and comfortable, functionally-enriched and well-maintained campus environment through service excellence.


Planning & Financial Management

  • Supports the Associate Director (AD) in the development of long-term planning efforts, addressing stewardship responsibilities, and long-term sustainability of the University’s campus, facilities, and infrastructure, maximizing opportunities for efficient delivery of campus services and optimal investments in University–wide infrastructure

  • Participates in the annual capital and operating budget preparation and review process

  • Manages budget of the assigned section including determination of appropriate staffing levels, control of overtime, prudent purchase of materials and services, good maintenance practices

  • Creates and submits capital repairs items and recommendations


Operations Management

  • The position is one of two such positions in the Buildings section responsible for the maintenance of all building envelope, roofing systems, masonry, exterior cladding, glazing systems, doors, frames and associated hardware, interior wall systems, finish millwork, and furnishings etc.

  • Coordinates the assignment of available staff resources; providing clear instruction, tools, materials, training as required, evaluation of results and any corrective action, as necessary

  • Enforces the use of safe operating procedures, adherence to applicable codes and standards with internal staff and contracted services creating new processes as needed. Responds to calls to resolve unforeseen incidents such as water ingress, fire or vandalism. These calls might happen anytime, and immediate response might be required

  • Supports the AD in planning the subsequent repairs to minimize both damage to the buildings as well as disruption to the occupants

  • Supports the AD in selection of outside contractors and consultants for projects and activities that cannot be completed with assigned staff

  • Liaises with various University stakeholders providing support and services in a client-focused, service-oriented manner

  • Ensures that comments, requests, or complaints are addressed professionally and in a timely manner. Oversees delivery of area-specific services at remote locations

  • Provides technical support in infrastructure renewal from planning to implementation

  • Develops Pest Control protocol and standards for the campus

  • Implements pest control measures in conformance with UWaterloo standards

  • Coordinates with other supervisors and shops to ensure a timely professional project delivery


Preventative maintenance

  • Develops and implements preventative maintenance programs to maximize the life of all building systems and components (e.g. roof systems and anchors)

  • Oversee scheduling and performing facility inspections & maintenance reviews

  • Ensures the preventative maintenance plans are based on sound industry practice and safety regulations

  • Ensures that performed work is scheduled to minimize disruption to the campus community

  • Coordinates with Business Administration team to utilize Plant Operations data management systems and ARCHIBUS to maximize efficiency of preventative maintenance processes


Project Management

  • Coordinates high volume of in-house renovation or alteration projects (work requests) and special requests requiring consultation with the requestor, design coordination, material procurement, work scheduling, utility shutdowns, internal staff management, and site inspections

  • Manages special projects as assigned through the Work Request system or as requested by the Associate Director

  • Supports the AD consulting with departments to develop scope of work ensuring feasibility of requested work

  • Prepares project plan, coordinates activities, and follows sound procurement processes when ordering materials and contracting services

  • Coordinates multidisciplinary group of staff and external contractors to ensure that responsive, timely, thorough and cost effective services are provided to meet the needs of the University community


HR & Staff Management

  • Fosters a client-focused, service-oriented, positive work environment, ensuring the wellbeing and workplace health and safety for all employees

  • Coaches, trains, and manages the performance and productivity of assigned staff, issuing disciplinary measures in accordance with UW Policy and the CUPE Local 793 Collective Agreement if needed, escalating to the Associate Director if appropriate

  • Responds to grievances when they arise, recommending resolutions in accordance with the collective agreement

  • Provides recommendation on skill makeup and staffing requirements for recruitment of new fulltime, temporary, and seasonal employees

  • Participates in talent acquisition for assigned division

  • Ensures all staff are current with mandatory training as outlined by the Safety Office


Health & Safety

  • Active in health and safety and incident prevention by establishing, adhering to, and ensuring assigned support staff are following departmental policy, procedures and safe work practices required by the University health, safety, and environmental management system (HSEMS), and in accordance with relevant health and safety legislation, developing and enhancing a safety culture among support staff

  • Performs inspections of the workplace and the investigation of workplace accidents in accordance with UW Health & Safety programs

  • Coordinates monthly staff safety meeting to support formal communication and development of training programs

  • Analyzes job hazards for each assigned staff group

  • Reviews annually staff needs for training or recurring certifications

  • Ensures that routine safety inspections are performed, documented, and any deficiencies corrected or directed to the appropriate department

  • Ensures adherence to Standard Operation Procedures by Plant Ops staff



  • Performs other related duties and responsibilities as assigned and supports departmental initiatives


  • Recognized College diploma in architectural design, engineering technology program, or a certificate of Qualification and Apprenticeship, or an equivalent combination of education and experience

  • FMP, PMP, C.E.T. designations or credentials are an asset

  • 3-5 years’ progressive experience in a leadership role familiar with a unionized environment

  • Demonstrated experience managing construction projects

  • Extensive experience with the maintenance/issues related to general construction, load bearing systems, building envelope, carpentry work, masonry work, door & window hardware, roofing systems, interior finishes, millwork and furnishings

  • Knowledge of trade licensed qualifications necessary to effectively recruit a workforce that can maintain the wellbeing of campus community and infrastructure

  • Detailed understanding of Preventative maintenance programs

  • Excellent communication skills with a deep commitment to customer service

  • Demonstrated ability to take initiative and incorporate innovation

  • Exemplary organizational skills

  • Strong problem-solving skills is critical

  • Intermediate skill level in the following programs: MS Word, Excel, Outlook, ARCHIBUS

  • Responsible for after-hours calls and staff supervision

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.


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