University of Waterloo

Manager, Psychological Services

Requisition ID
Job Category
Clinical Psychology
Campus Wellness
Employment Type
Time Type
Hiring Range
$104,844 - $131,055


Reporting to the Associate Director of Counselling Services (AD), the position of Manager, Psychological Services (MPS) encompasses supervisory responsibilities of a team of Psychologists, along with administrative and clinical responsibilities for the department, which assists in the operations of the Service. The incumbent will work closely with other members of the department leadership team to ensure programs offered to students are contributing to the vibrant student experience and the wellness of our campus community. This position is responsible for effectively managing staff, policies, processes, and programs involved in the provision of counselling services.


The MPS performs their duties conscientiously and responsibly, adheres to high personal standards of behaviour with students, colleagues, members of the University community and clients of the University, community colleagues and resources, and in a manner consistent with the ethics and responsibilities of her/his own profession.


Team Management

  • The MPS provides leadership in the development and facilitation of service delivery disposition teams in the provision of mental health treatment on campus. They will demonstrate skill in the following areas including:
    • Managing an allocation of clinical staff and providing a supportive environment that encourages productivity, staff success as well as efficient and healthy workload management
    • Effective recruitment, selection, procedures and standards, as well as focusing team efforts on uWaterloo goals are necessary
    • Overseeing the professional training and development of team members
    • Facilitating staff annual performance appraisals



  • Cultivating and stewarding strong working relationships and partnerships, including:
    • Working closely with others within Campus Wellness and other relevant stakeholders on and off campus to help provide the best programs and services to the students
    • Taking a collaborative approach to developing strategies that strive to achieve the institutional vision of a vibrant student experience
    • Creating partnerships with wellness service providers on campus to contribute to a comprehensive wellness strategy for the campus community


Clinical Responsibilities

  • The MPS provides clinical psychotherapy with individual clients at a reduced clinical load to allow for the MPS to meet their administrative, managerial and coordination responsibilities. It is expected that approximately 30% of the MPS’s time will be involved in the provision of clinical psychotherapy services though this percentage may fluctuate due to meeting other responsibilities


Coordination of Specific Responsibilities: The MPS oversees the coordination of and has management authority over a specific set of responsibilities within Counselling Services. These areas include:


  • Coordination of Psychology Residency Training: The MPS maintains a thorough knowledge and expertise in the area of resident supervision and ensures these practices are well designed, implemented and evaluated. The MPS is responsible for coordinating recruitment, orientation, supervision and evaluation of all residents. They respond to all inquiries regarding training, and oversees and coordinates all efforts of those providing supervision for residents
  • Coordination of Psychological Assessment:
    • The MPS provides initial screening for all students referred for psychological assessment. They arrange and manage referrals to the Counselling Services’ psychological team as well as with off-campus assessment resources. The MPS coordinates assignment of psychological assessment amongst Counselling Services’ psychological team while managing any waiting list associated with the psychological assessment of students. For students who may be struggling with Attention Deficit Hyperactivity Disorder and/or a learning disorder, the MPS liaises with AccessAbility Services to arrange interim academic accommodations until the student’s assessment can be completed. They familiarize students referred for assessment with what steps will occur, how they can access funding for the assessment, and how their assessment recommendations will be addressed following completion of the assessment. The MPS provides short term coping strategies for the students’ symptoms until their psychological assessments are completed. In the case where screening information indicates the student does not require an assessment, the MPS collaborates with the Intake Manager and Coordinator to arrange treatment for the student with a Campus Wellness clinician and/or provide referrals off campus. They also act as an information resource for the student while the student is awaiting the completion of her/his assessment.
    • Consultation: The MPS provides consultation to the Counselling Services’ psychology team regarding choice of appropriate psychometric instruments and measures. They also provide psychological assessment consultation for Campus Wellness personnel (e.g., primary referral sources) and (with student permission) for members of academic units and off campus resources. The MPS responds to requests from University personnel and beyond regarding student psychological assessment needs
    • Test Library: The MPS maintains the psychometric test library for Counselling Services. Within budget constraints overseen by the Associate Director, the MPS orders testing materials for current psychometric measures as well as reviews relevant possible additional instruments that may be of value. The MPS maintains current knowledge and expertise regarding a full range of psychometric measures utilizes in the psychological assessment of late adolescent and early adulthood populations


  • PhD and member (in good standing) of a designated professional college (adult population competency required; additional competencies with children and adolescent population an asset)
  • Carries appropriate liability insurance as outlined by the College of Psychologists of Ontario
  • Preferred candidate must obtain and maintain a clear Police Vulnerable Sector Check
  • Experience in providing supervision and/or management
  • Demonstrated experience conducting and interpreting psychodiagnostic and psychoeducational assessments
  • Proven experience in assessment, diagnosis, and treatment of clients with significant, often comorbid, psychological concerns including the spectrum of clinical depression, anxiety disorders, and personality disorders, etc.
  • Strategic thinking, leadership, human resource management, organization, and communication as well as an appreciation of the benefits of collaborative intra- and inter-departmental functioning in an ever-changing environment
  • There will be unusual hours and schedules including evening hours


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