University of Waterloo

  • Student Advisor - Toronto

    Requisition ID
    Job Category
    Career Services
    CEE - Cooperative Education
    Job Status
    Regular Full-Time
    Hiring Range
    $56,181 - $76,458
  • Overview

    The Student Advisor’s role is to ensure maximum success of the student and the employer supervisor on their work term, and to be the primary point of contact for both the student and the employer supervisor during the work term. The Student Advisor ensures that all relevant information is exchanged with the Account Manager for that employer on all student/employer matters that relate to the work term.


    This position is off campus, and is located in the core of Downtown Toronto.


    Support, as primary contact, co-op students during work term and subsequent academic term for process inquiries, and ensure information exchange within Co-operative Education.

    • Support students in knowledge of Co-op Processes, including core employment process
    • Respond to student concerns and queries. Support students through unusual employment issues, such as: harassment, discrimination and termination
    • Contact students on work terms as per student advisement guidelines (e-mail/telephone/Skype/face to face visit)
    • Attain student feedback on work term, employer, salary, work experience, process and value of learning
    • Feedback to Account Manager or Business Developer where student has arranged their own job
    • Facilitate the smooth transition of students from work term to academic term through to securing employment for their next work term and ultimately the smooth handover to the student’s subsequent student advisor
    • In partnership with Career Advisors, ensure structured, career reflection opportunities for students on work terms or subsequent academic terms and co-facilitate employment workshops for unemployed students
    • Provide guidance on options for academic sequence changes
    • Provide support to unemployed students, leveraging employer relationships within the regional team
    • Ensure engagement of relevant UW and Co-op resources to resolve career or personal issues (e.g. Career Advisor, On-Campus Counselling) and follow up to ensure satisfactory resolution


    As defined by the account plan, agreed by the Account Manager, build relationships with employer supervisors and ensure the workplace is suitable for co-op credit and the overall learning experience.

    • Coach employer supervisors in managing effective co-op work terms
    • Retain existing levels of student employment
    • Notify Account Manager of potential opportunities to deepen student hiring relationships


    Ensure adherence of creditable work term jobs to program/faculty specific requirements (e.g. admission levels, work relevance criteria, job type/sequence requirements), and approve co-op job postings for students that arranged their own jobs.


    Support implementation of university-wide, faculty, or Co-op student development initiatives (e.g. UDLES, co-op fundamentals, WatPD).


    • Undergraduate university degree, or equivalent
    • 3 years of student advising
    • Experience in career advising an asset
    • Knowledge of co-op education preferred
    • Knowledge of all Waterloo’s educational programs is an asset
    • Experience developing and maintaining relationships with students and external stakeholders
    • Average MS Word, Excel and PowerPoint
    • Online based communications (e-mail, skype, etc.)
    • Excellent interpersonal and problem solving skills
    • Strong communication (verbal and listening) and conflict resolution skills
    • Proven experience working independently and decision making
    • Proven ability to organize and prioritize work to meet deadlines and make the best use of time and resources
    • There may be unusual hours or schedules (e.g. meeting with a student after normal business hours)
    • Regular travel is required throughout Downtown Toronto
    • May be required to travel across Canada and possibly the United States on a rare occasion


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