University of Waterloo

  • Manager, Architecture Computing and Media

    Requisition ID
    2019-4762
    Job Category
    IT
    Department
    2600 - School of Architecture
    Job Status
    Regular Full-Time
    Hiring Range
    $72,724 - $90,905
  • Overview

    The Manager, Architecture Computing and Media (ACM) is accountable for providing a wide range of information technology and media services to the School, including the campus in Rome, Italy. The Manager’s responsibilities encompasses several functions including providing technical expertise; managing client requirements; resource management; leading technical staff; as well as managing the technology infrastructure, systems and services required to support the department’s teaching, research and administrative functions.

     

    The Manager is expected to lead changes to information technology and be flexibly responsive to the changing needs of the department on all levels. They are expected to remain technically current with the tools and applications that they are supporting, as well as emerging technologies related to those systems. The position includes management, responsibilities for the systems and infrastructure, as well as contribution to strategic planning for facility, operations, faculty and students’ computing, fabrication and media needs.

    Responsibilities

    Systems and Infrastructure Management

    • Manage computing environments and IT infrastructure systems including networking, servers, data backup, disaster recovery, servers to support administrative, teaching and research activities
    • Install, configure, and document new servers and applications
    • Serve as systems administrator for UNIX/Linux servers and services
    • Connect various computing platforms to the network and configure for optimum performance
    • Determine root cause of service issues and implements solutions that provide long term benefit and increased operational efficiency
    • Ensure information technology risks are mitigated and implement changes for continuous improvement
    • Act as liaison with Engineering Computing and IST to ensure that all information technology in the School is compliant with appropriate IT hardware, software and University policies and practices
    • Establish service tracking processes and systems to ensure traceability, accountability and effective communication with stakeholders supported
    • Identifies resource needs, equipment requirements, and manages software and hardware availability
    • Manage IT procurement for software, hardware equipment and technology for School of Architecture
    • Assist faculty in the specification, planning and/or installation of hardware/software for research
    • Assess current and evolving information systems and technologies, evaluates potential acquisitions to resolve specific problems
    • Oversee the implementation, maintenance and retirement of systems, software and IT services for the School
    • Oversee management of the School’s website; acts as Site Manager and controls user access for content editing; monitor website to ensure functionality and compatibility with various user platforms

     

    Computing/User Support

    • Provide client support service for computing, fabrication and media related technologies throughout the School
    • Ensure incidents and service requests are assigned and resolved within service level commitments, or escalate to Engineering Computing/IST as required
    • Provide guidance to IT staff to ensure the delivery of IT support is efficient and of a high standard
    • Collaborate with faculty and staff to determine individual computing requirements as well as specific requirements for proposed projects; ensures implementation of solutions to support these users
    • Provide technical expertise, support, procurement and implementation for the audio visual, digital fabrication technologies and media systems to support the School’s teaching, research and service missions

     

    Leadership

    • Manage the Client Support Specialist; ensure appropriate backup, support and cross training to maintain service levels and standards
    • Work collaboratively with the Fabrication Manager and Fabrication Specialist/Instructor and teaching Faculty to support specialized software platforms and digital fabrication technologies
    • Develop an on-going strategic plan for IT applications to ensure the School remains current in software, hardware and specific Architectural applications and industry trends
    • Collaborate with Architecture faculty, staff and administration to strategically consider the short and-long term hardware and software needed to best support research and proactively address required curriculum changes
    • Promote knowledge of software and hardware used in architecture and allied design disciplines; remain current in recent trends and development in architectural education and construction industry
    • Lead projects, set clear and reasonable expectations, provide ongoing feedback, ensure the delivery of results and establishes a strong foundation for performance through training and goal setting
    • Create and maintain a collaborative and positive work environment

     

    Other Duties

    • Participation in School and campus committees and events as required
    • Maintain technical and operational documentation
    • Develop, document and implement technical support operating procedures
    • Special projects and duties as assigned by the Director or Administrative Officer

    Qualifications

    • Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience
    • Five years of professional IT experience supporting/managing complex networked systems
    • Minimum three years of progressive leadership experience in an information technology service role
    • Expert level knowledge and experience in computer systems management, networking and media systems management
    • Experience in a broad-based technology management in an academic environment is a strong asset
    • Knowledge of architecture and design specific software and hardware is an asset, and willingness to acquire such knowledge is a requirement
    • Demonstrated leadership and ability to work as part of a team in a collaborative environment
    • Excellent communication and interpersonal skills to work effectively with all client groups within the School of Architecture
    • Ability to use verbal and written communications effectively with audiences of a wide range of levels of technical knowledge and understanding
    • Strong project management, organizational and problem solving skills coupled with the ability to manage multiple tasks, prioritize demands
    • Ambitious, self-motivator with demonstrated ability to take initiative
    • Process and detail oriented
    • Technical knowledge of Linux, Unix Servers, MacOS Server, Windows Server, web server installation, maintenance, RAID systems, and security, Drupal, SharePoint, system administration, Active Directory, Group Policy Management, and installing & packaging software, considered an asset
    • Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements. Working knowledge of computer hardware including desktop and network servers, information security and awareness of capabilities or limitations of various configurations
    • Role may involve lifting workstation class equipment up to 20 kg but occasionally servers and large printers
    • Role requires some flexibility in scheduling, as incumbent may work outside of regular hours

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