University of Waterloo

  • Copy Center / Digital Production Operator

    Requisition ID
    Job Category
    Retail Services
    6000 - Print & Retail Solutions
    Job Status
    Regular Full-Time
    Hiring Range
    $39,184 - $48,980
  • Overview

    The position is accountable for providing excellent customer service, fulfilling sales and service requests, and assisting with duties as required in Media.doc locations and the Digital Production facility.



    • Interacts regularly with all P+RS staff and supports cross-promotion of products and services wherever possible
    • Establishes and maintains strong partnerships and relationships with units throughout the university and the affiliated colleges that help P+RS achieve its goals, while ensuring that P+RS is represented professionally


    Customer Service

    • Commits to positive interactions with all customers and provides appropriate level of assistance regardless of situation or location
    • Ensures that all customer inquiries are handled in a professional, timely manner; and in cases when customers should be redirected to other staff, the incumbent will ensure that the redirection is complete and that the customer is not left without service


    Equipment Operation

    • Operates print copiers and production equipment as directed
    • Ensures customer print orders are completed accurately and meets timelines
    • Responsible for efficient, timely printing on the production equipment and assisting with related duties
    • Accountable for the secure printing and finishing of confidential materials including exams


    Effective Production and Retail Performance

    • Maintains safe operation of printers and computer equipment
    • Adheres to all applicable health and safety procedures, instructions, and directives
    • Monitors machine performance and requests service when indicated


    Internal Communication

    • Assists the Production Manager in ensuring optimal operation of the Digital Production area
    • Monitors inventory and notifies his/her manager of any pending shortages
    • Communicates with the Production Manager regarding any problems that may affect production deadlines


    Inventory Management

    • Monitors paper and finishing supply levels and communicates reorder requests to the Production Manager


    • High school diploma or equivalent experience
    • Experience with operation of production level print/finishing equipment
    • Knowledge of the production print environment and standard procedures
    • Strong interpersonal and relationship-building skills
    • Physical effort required to lift 50 pounds of paper (boxes)
    • The work requires ability to move about frequently and requires attention to the surroundings


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