University of Waterloo

  • Officer, International Agreements

    Requisition ID
    Job Category
    5480 - Waterloo International
    Job Status
    Regular Full-Time
    Hiring Range
    $56,181 - $70,226
  • Overview

    The Officer, International Agreements plays a central role in the stewardship, negotiation, administration and strategic support of the University of Waterloo’s international agreements. The Officer implements team projects and processes, helps to ensure due diligence and acts as a subject matter expert related to agreement administration and process improvement. Working with the Manager, International Agreements, and other Waterloo International staff, the Officer strengthens partnerships and builds and maintains relationships with external international partners, and University stakeholders who are involved in various forms of cooperation operationalized through international agreements.


    International Agreement Stewardship and Administration

    • Responsible for the overall maintenance and accuracy of international agreement files, records and data
    • Acts as a subject matter expert on international agreement types, classifications, templates and processes, as well as relevant University policies and procedures
    • Stewards a variety of agreement types through workflow processes including assessment, consultation, drafting, negotiating, finalizing, executing, promoting, monitoring and evaluating
    • Assesses agreement requests, identifies alignment with University strategy, provides recommendations, and executes next steps
    • Reviews draft agreements and amendments and provides detailed editorial support
    • Negotiates, or assists with agreement negotiations, extensions, and amendments with international partner institutions
    • Finalizes, polishes, executes, and promotes agreements and partnerships
    • Analyzes, interprets and summarizes information related to the health, strategy, outcomes, and impact of agreements
    • Researches best practices, maintains knowledge of and effectively interprets, summarizes and communicates pertinent information related to University policies and procedures, contractual terms and institutional legal obligations (including, but not limited to legal, finance/insurance, intellectual property, data protection and academic requirements), internationalization activities, and partner policies
    • Collects, analyzes and accurately interprets agreements data and information in order to promote initiatives and outcomes and understand impacts related to international agreements
    • Prepares briefing notes as well as ad hoc and scheduled reports
    • Responsible for the overall management of the team’s shared email account
    • Represents Manager, International Agreements in their absence
    • Performs other duties as assigned


    Project and Process Improvement Implementation

    • Acts as a subject matter expert in quality management, including continuous improvement and lean methodologies
    • Collaborates with other stakeholders to implement process improvements, ensuring efficient agreement negotiation and stewardship
    • Maintains ongoing expertise related to the Business Process Management and Workflow Software employed by Waterloo International
    • Plays a coordination role on special projects related to international agreement administration and partnership building


    Outreach and Collaboration

    • Plays a lead client service role in WI, responding to inquiries and information requests from the University community, and engaging and supporting stakeholders operationalizing activities under international agreements
    • Prepares social media communications, website content, and news articles related to international agreements
    • Manages the sharing of information and communications related to international agreement projects, processes, and stewardship
    • Coordinates and participates in partnership discussions and other initiatives
    • Represents WI and the University of Waterloo at meetings, workshops, and conferences
    • Works closely with representatives in other University of Waterloo departments and within WI to address issues and conflicts
    • Employs strong intercultural communication skills to build and maintain effective working relationships with key contacts at partner institutions and within the University
    • Performs other duties as assigned to help fulfil the mandate of Waterloo International


    • Bachelor’s degree or equivalent education and experience. Master’s degree or professional designation preferred
    • 3 - 5+ years contracts management or related business experience
    • 2+ years business analysis and/or process improvement project experience
    • Experience working in intercultural and/or international settings
    • Direct experience with client relationship and/or records management software
    • Contract/agreement review and negotiation experience highly desirable
    • Familiarity with international education programming a strong asset
    • Progressive experience in a university environment preferred
    • Proven strength in relationship building and partnership/client management
    • Exceptional intercultural communication skills with experience working with a variety of stakeholders from diverse backgrounds
    • Strong knowledge of quality management including continuous improvement and lean methodologies
    • Demonstrated critical thinking, judgement, and decision-making skills
    • Project management abilities
    • Established research and analytical skills
    • Excellent interpersonal and oral and written communication skills
    • Outstanding attention to detail and organizational abilities
    • Demonstrated time-management skills and the ability to work well in a high-volume environment with competing deadlines
    • Intermittent work outside the normal operating hours of the institution to meet deadlines or communicate with partners in different time zones. Very infrequent international travel may also be required


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