University of Waterloo

  • Food Services Support Person

    Requisition ID
    2019-4199
    Job Category
    Food Services (CUPE)
    Department
    6200 - Food Services
    Job Status
    Seasonal Full-Time
    Hiring Range
    $16.00
  • Overview

    Perform a wide variety of duties supporting the preparation and service of food and meals in various service outlets while delivering a superior customer experience.

     

    These are Regular Recurring positions working September to April each year.

     

    There are multiple positions available.

    Responsibilities

    The duties and responsibilities will vary widely depending on location, shift, task assignment, menu and other factors. Examples include but are not limited to:

    • Support and assist with food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes

    • Follow direction on merchandising and display set-up, ensure food is visually pleasing and presented in accordance to direction and recipe. Some stock replenishment when directed

    • Respond to immediate customer needs. Strive to meet service standards, use “making it right” protocol as necessary. Escalate unresolved complaints to the FSA, GL or Supervisor

    • Assist in covering breaks in their units and at times other units within their working group

    • Provide functional direction for casual employees including explaining how to perform tasks and some problem resolution

    • Processing general transactions. Loading cards with funds. May count float with oversight

    • General cleaning and sanitizing. Report equipment issues to Group Leader or FSA

    • Complete Food Safety certification training

    Qualifications

    • Ability to work in a fast paced, customer oriented environment

    • Some food service retail or equivalent experience would be an asset

    • G driver’s license would be an asset

    • Interpersonal, organization and communication skills

    • Ability to remain calm and polite at all times, be able to multi-task, show initiative

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