University of Waterloo

  • Senior Manager

    Requisition ID
    Job Category
    8775 - Survey Research Centre
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $61,166 - $76,458
  • Overview

    Term: 1 year


    The Senior Manager of the Survey Research Centre (SRC) is accountable to the Co-Directors of the SRC for the administration and finances of the Survey Research Centre. The Senior Manager provides strategic advice and support to the Co-Directors in regards to short and long-term goals of the SRC. The incumbent is also responsible for the overall Centre management, for the coordination of all survey project implementations, as well as providing project management leadership on specific projects.


    This role is contingent on funding.



    • Oversees all administrative aspects of the SRC, including setting policies and procedures, and ensuring compliance with University policies as appropriate
    • Responsible for communications across the SRC
    • Oversees marketing and promotion of SRC services
    • In consultation with the Co-Directors and other staff, develops strategic plan
    • Responsible for resource management, including space expansions and equipment purchases
    • Attends meetings of the SRC Board, provides minutes, reports and coordination


    Financial oversight including, but not limited to, the following

    • Responsible for monitoring SRC operating budget and project budgets as needed
    • Signing authority, with the exception of salaries and capital expenditures
    • Writing grant applications and estimates for projects, creates project budgets
    • Maintains up to date financial records and reconciles salary and non-salary budgets
    • Negotiates contracts for projects, and coordinates with the Office of Research staff as needed
    • Invoices clients and conducts other financial transactions as required
    • Oversees purchasing for all SRC administrative and project needs


    Human Resource management including, but not limited to, the following

    • Hires and supervises permanent staff and contract staff as needed
    • Provides staff with training and education opportunities in survey research
    • Works with the Propel Centre for Population Health Impact on assigning programmers to projects
    • Writes job descriptions, carries out job reviews


    Project Coordination

    • Manages all project activity within the Centre, assigns projects to staff, implements multiple projects
    • Runs experimental designs for research when appropriate to client project
    • As manager for particular projects, responsible for overall project planning and implementation, including consultation with clients and SRC Co-Directors, supervision of assigned staff, ethics, and overseeing fieldwork
    • Develops sampling frames , survey protocols, disposition codes, and dataset format in consultation with client
    • Writes field and technical reports for client. Oversees and/or conducts data analysis as needed


    • Master’s degree in health science, social science or statistics
    • Equivalent combination of education and experience will be considered
    • Five years expertise in survey research is preferred
    • Five years experience working at a call centre is preferred
    • Proven experience in managing multiple research projects
    • Proven experience in team management
    • Intermediate experience with Microsoft Excel including features such as databases and pivot tables
    • Knowledge of survey software such as Voxco or Qualtrics
    • Knowledge of statistical analysis software such as SPSS or SAS
    • Occasional local travel and some evening/weekend work may be required


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