University of Waterloo

  • Operations Supervisor

    Requisition ID
    Job Category
    5700 - Campus Wellness-General
    Job Status
    Regular Full-Time
    Hiring Range
    $56,181 - $70,226
  • Overview

    The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, client-focused administrative service.


    The Operations Supervisor leads the Campus Wellness Operations Team. The Operations Supervisor is accountable to the Administrative Officer, Campus Wellness to ensure effective day-to-day operations of all Wellness departments, focusing on financial, operations, and facilities. This position is regarded as one of the senior staff positions in Campus Wellness administration, and participates as a member of the Administrative Management Team.


    Financial Operations

    • Provides financial oversight for Campus Wellness expenses by adhering to University of Waterloo financial best practices; collaborates with Financial Officer, AP Students, where appropriate
    • Provides budget control in consultation with Senior Management Team by maintaining and monitoring all revenue generation and expense records, including establishing annual budget
    • Ensures expenses are allocated to appropriate unit(s) within Campus Wellness
    • Responsible for all OHIP and non-OHIP billing through the Finance Coordinator role and related reports

    Operations Oversight / Administration

    • Manages Campus Wellness risk by continuously evaluating and documenting administrative and financial procedures related to all Campus Wellness business workflow
    • Takes initiative and provides leadership for appropriate organizational and procedural changes and administrative processes
    • Provides leadership and direction for the entire Wellness Operations team
    • Recruits, hires, supervises, manages performance of Wellness Operations team members
    • Collaborates closely with all Campus Wellness staff members to ensure seamless and client-focused service to all stakeholders     
    • Oversees budget and inventories of all non-medical supplies and resources through Resources Assistant, ensuring expenses are allocated to appropriate unit within Campus Wellness

    Building / Facilities

    • Ensures well-functioning buildings and equipment by overseeing maintenance, space allocation, relocations, renovations, collaborating with campus resource groups to address issues
    • Ensures safety and security of staff and public with responsibility for key control, Health and Safety; acts as Building Evacuation Coordinator for Health Services

    Health Records Oversight

    • Ensures privacy, integrity and security of all Health records (electronic and paper)
    • Ensures ongoing review of operational aspects of electronic health records system in collaboration with IT specialists
    • Ensures relevant privacy protocols and legislation are adhered to; ensures privacy/confidentiality of patient/client information and referral through variety of systems, processes and positions, including through the Health Information Assistant
    • Provides leadership for the implementation of a new electronic health records system


    • MSc in Business Administration/Finance in a healthcare setting, diploma in Health Administration, or equivalent experience
    • At least five years of Operations management required
    • Previous experience managing staff and supporting Human Resources activities in the healthcare field required (preferably in a post-secondary setting)
    • Extensive experience working with electronic health records systems is required
    • Strong interpersonal skills with a proven ability to collaborate with, influence and motivate others, to promote, justify, settle and respond to highly sensitive matters pertaining to clinic operation
    • Sound judgement, attention to detail and the ability to perform in a fast-paced and varied environment are necessary in this role.
    • Extensive knowledge in financial management systems is required (Unit4 preferred)
    • Expert proficiency in Microsoft Excel, working knowledge of other MS Office Suite software


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed