University of Waterloo

  • Account Coordinator

    Requisition ID
    2019-3812
    Job Category
    Administration
    Department
    5180 - Coop Educ & Career Action
    Job Status
    Regular Full-Time
    Hiring Range
    $41,377 - $68,236
  • Overview

    The Account Coordinator supports employers, students and CECA staff through all logistical aspects of CECA’s employment processes. With experience and training, the incumbents become the primary on campus contact to support employers through a successful recruiting and hiring experience. As a key member of the service teams supporting employers, they work with the Account Managers and Business Developers to build strong relationships with employers and to grow opportunities for students.

    Responsibilities

    Primary contact for employers assisting them through all steps in the employment process striving to maximize the success of each employer

    • Accept, evaluate and approve that the job is creditable as they pertain to program specifications
    • Assess and indicate which student programs have the required skills to fulfill the jobs and what level of student is required
    • Achieve set targets to retain existing coop and graduating jobs with employers
    • Identify opportunities to increase hiring numbers and diversity of hiring with employers
    • Encourage employer participation in specialty and focus programs as defined each term to grow employment for at risk student groups
    • Document all communication on employment interactions with consistency to ensure all Service Team members are kept up-to-date
    • Participate in employer visits with Account Managers and while employers are on campus

    Partner with Business Developers to onboard new employers to the CECA hiring processes

    • Primary contact assisting them through all steps in the employment process striving to maximize the success of each employer
    • Ensure smooth transition of a new employer to the Account Management team to build long term relationships with employers 

    Supporting the Account Manager/Business Developer, participate in the development and execution of each employer’s Account plan

    • Monitor and proactively initiate activities in support of employer, student and faculty data integrity

    Qualifications

    • University undergraduate degree or equivalent education and/or experience
    • Experience in an office environment, planning and organizing priorities and high volumes of tasks
    • Experience in account management, recruitment or talent management is beneficial
    • Incumbents may progress through the career path based on experience and demonstrated performance of required skills outlined in the advancement criteria
    • It is expected that the incumbents would progress minimally to a median level of the career path
    • Average technical abilities (MS Office Suite), Proficiency with CECA core employment systems and CECA processes, policies and guidelines
    • General knowledge of uWaterloo’s 100+ co-op programs and how they participate
    • A strong, open communicator with excellent verbal and written communication skills, the Account Coordinator has the ability to build strong, lasting relationships with employers They are customer service and results-focused, and have talent management awareness
    • With flexible thinking and problem solving orientation, the Account Coordinator is able to work in a cross functional service team in the best interest of our students and employers
    • It may require travel and does require unusual hours due to high volumes and multiple and/or tight deadlines beyond one's control
    • This role will require work outside of core business hours supporting the interview process from 8:00 am – 8:00 pm during peak periods

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