University of Waterloo

  • Learning Design Manager

    Requisition ID
    Job Category
    Academic Services
    5270 - Centre for Extended Learning
    Job Status
    Regular Full-Time
    Hiring Range
    $83,875 - $104,844
  • Overview

    The Manager is responsible for the hiring, work, and performance for the team of Online Learning Consultants (OLCs), who in turn manage course development projects, provide instructional design and project leadership in online course development. The Manager is responsible for assigning and coordinating their work, coaching and professional development, and performance management, as well as providing overall leadership of instructional design strategies and strategic planning for the team. The manager helps ensure that the multitude of online course projects are completed successfully, on-time, and employing sound design and development practices. The Manager is also part of the overall CEL Management team, contributing to the continuous improvement of online course production strategies, and overall leadership of the unit.


    Supervision & Coaching

    • Lead recruitment of new OLCs and manage on-boarding, orientation, and training
    • Promote growth in performance through ongoing performance management and reviews
    • Assign projects to OLCs with input from Associate Director, Online Learning (ADOL)
    • Provide guidance and direction to OLCs as they manage course development and research projects, optimizing individual OLC productivity and ensuring project time is within established parameters
    • Ensure that projects are completed successfully each term, using sound design and development practices
    • Ensure high levels of course author satisfaction with the process; engage with course authors (faculty) as necessary to help resolve issues that arise
    • Keep ADOL informed of projects and raise any issues that require escalation/ADOL intervention
    • Discuss other internal issues with appropriate managers in CEL

    Team & Instructional Design Leadership


    • Plan and facilitate OLC team meetings
    • Create and continuously refine documentation that defines OLC role and responsibilities
    • Monitor and actively work to maintain/build team morale and job satisfaction
    • Conduct strategic planning with team to help identify OLC priorities
    • Help set overall research agenda for OLCs based on CEL and University priorities, and conduct own research to help shape the practices of the team and inform course development strategies
    • Ensure OLC stay current on literature, research, and innovation in the field
    • Plan and initiate learning opportunities for OLCs, course instructors, and TAs, that promote knowledge and skill development, alone or together with OLCs, other staff, and other units
    • Conduct research into instructional design, learning technology, and online learning best practices
    • Help deliver and facilitate workshops and information sessions for authors and instructors

    CEL Management

    • Represent the OLC team on Management Team, and other committees (e.g., Operations) as required
    • As part of the CEL Management Team, participate in and contribute to meetings and overall decision-making, including unit strategic planning, allocation of resources, and hiring prioritization
    • Advise ADOL and management team on overall CEL course design, development and support strategies
    • Manages relationships with university units with related functions (e.g., CTE Senior Instructional Designers and Liaisons)
    • Support special CEL projects as assigned, including those involving other university units or external organizations
    • Maintain connections with, contribute to, and possibly take leadership roles in related external organizations and professional associations, maintaining Waterloo’s status as a leader in online learning


    • A minimum Masters in Education, Educational Technology, Instructional Design, Distance/Online Education, or related field or equivalent education and experience
    • A minimum of 5 years’ experience providing leadership in instructional design for online learning in a university setting or related field
    • Extensive demonstrated success in cultivating and maintaining positive working relationships with faculty and staff
    • Extensive project management experience, leading course or educationally-related development projects in an higher education setting
    • At least one year of management experience in higher education
    • Superior understanding of instructional design theories and approaches, and online learning strategies
    • Excellent communication and coaching abilities
    • Strong research skills
    • Very strong overall project management and planning skills, along with knowledge of related software tools
    • Ability to assess project needs and deploy staff most effectively to meet objectives
    • Skilled mediator able to resolve internal and external issues
    • Ability to balance/advocate for OLC needs and overall operational needs and goals of the unit and university
    • Some travel required for conferences, presentations, etc.


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