University of Waterloo

  • Residence Attendant

    Requisition ID
    Job Category
    6465 - Housing & Residence
    Job Status
    Regular Full-Time
    Hiring Range
    $34,110 - $42,638
  • Overview

    The Residence Attendant is accountable to one of the following: Supervisor, Cleaning Services; Assistant Manager, Cleaning Services; Manager, After-Hours to provide and maintain a high standard of cleanliness and service as required in a student residential environment. The incumbent is a member of the Residence Facilities team, who work closely together to ensure that the student experience includes a safe, accessible, well maintained, and supportive home where all students succeed personally and academically. The incumbent will be required to participate in activities that align with Residence Facilities organizational goals and objectives, and the department’s mission statement. 


    This position requires an overnight shift: Monday to Friday 1:00 am to 8:00 am with a Night Shift Premium included


    Essential Duties and Responsibilities:

    • Responsible for providing and maintaining a high standard of cleanliness in accordance with the departments standards and service levels
    • Responsible for reporting all deficiencies which is crucial to ensure the optimum delivery of maintenance services
    • Assist in inventory control within the assigned working area
    • Assist with procedures critical for the safety and security of our residence buildings including but not limited to end of term lockdown
    • Make recommendations that contribute to the success of our student residences through continuous improvement
    • Responsible for maintaining cleaning equipment in a condition of good repair and reporting all required repairs to the incumbent’s Supervisor
    • Qualify and address general building maintenance issues relevant to predetermined responsibilities
    • Project work and special requests as required
    • Assist external service providers
    • Perform other duties as assigned


    • Foster and maintain a healthy work environment that adheres to the University of Waterloo health and safety practices as well as the Occupational Health and Safety Act
    • Identify and support safety efforts with the Supervisor in the incumbent’s area
    • Complete all health and safety training as directed by the incumbent’s Supervisor

    Student Relations:

    • Interact with and engage students on a daily basis to support student needs
    • Act as a resource for students and residence dons

    Support and Collaboration:

    • Responsible for establishing and maintaining effective communication and working relationships with the
    • Residence Facilities team, University personnel, management, vendors, and service providers
    • The incumbent should be knowledgeable of the needs of incoming students and be willing to work with housing and campus partners who are responsible for supporting students in these programs
    • Participates in and contributes to regular team and department wide meetings as appropriate
    • At the discretion of the Supervisor act as a support for residence facilities coordinators by providing willing assistance with aspects of varying requirements


    • Post-secondary education or equivalent education/or experience
    • Requires a high degree of organizational skill, interpersonal skills and problem solving ability to balance multiple priorities and deadlines
    • Must be a strong communicator (oral and written) with the ability to build strong relationships
    • Must be capable of performing physically demanding duties and have institutional experience with cleaning methods and working with cleaning products
    • Exceptional attention to detail as well as having a friendly, professional, customer service oriented personality is required
    • Requires the demonstrated ability to interact collaboratively with a wide variety of people in many different contexts as well as work independently. Proven ability to take initiative and be both creative and flexible
    • Must possess the ability to adhere to privacy guidelines
    • Experience working in a student environment and making evidence based decisions is considered an asset
    • A working knowledge of computing skills and awareness of web related and mobile communication tools is required; Basic experience in MS Word and Excel
    • Performs work at heights (use of 6ft. ladder, not to exceed work above 10ft.) for the purposes of cleaning and changing light bulbs
    • This position involves physically demanding tasks such as heavy lifting


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