University of Waterloo

  • Community Co-ordinator

    Requisition ID
    Job Category
    6465 - Housing & Residence
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $38,074 - $47,593
  • Overview

    Term: 10 months


    Reporting to a Residence Life Co-ordinator – the Community Co-ordinator is responsible for the smooth operation of and positive community atmosphere in their assigned area of a student residence. They will
    function primarily in student development, staff development, programming and administrative capacities. This position is an entry-level residence life management opportunity. The 10-month program will offer
    Community Co-ordinators extensive training and experience in most areas of residence life management including: budgeting, policy implementation, staff hiring, supervision, training and performance evaluation. The Community Co-ordinator is a live-in position and requires the candidate to live in assigned single, or shared accommodations.


    There are 9 positions available. 


    Staff Development and Relationship Building

    • Provides day-to-day guidance and oversight to 10-16 Dons (student-staff) in the development of a positive residence community which is based on student engagement and community responsibility
    • Plan regular team building opportunities and socials for both assigned and area-wide studentstaff teams
    • Provide regular and ongoing feedback to student staff including performance evaluations, coaching and goal development
    • With coaching from Residence Life Co-ordinator (RLC), assist with managing team conflicts fairly and professionally. Navigate student-staff conduct processes as necessary
    • Be available on a regular basis, including evenings and weekends as needed, to facilitate recruitment processes and contribute to assigned special projects
    • Work collaboratively with other members of the Student Development and Residence Life (SDRL) team for the planning and implementation of residence programs, initiatives and projects
      to benefit the residence experience for student-staff and students

    Program Administration

    • Administer a community fund budget for the use of facilitating community building efforts for students and student-staff. Responsible for submitting an expense report at the end of each term 
      for reconciliation purposes
    • Oversee the spending of Don community funds and ensure accuracy of their budget reconciliation at the end of each term
    • Respond to the General Inquiry e-mail account for the assigned residence community. Respond to and/or redirect student inquiries in a timely manner, including forwarding maintenance
      concerns, facilitating room change requests and referrals to additional campus resources
    • Meet on a bi-weekly basis with each Don in assigned area and facilitate weekly team meetings
    • Participate in, and contribute to regular Community Co-ordinator, RLMT, and SDRL team meetings
    • Provide support to Housing Department during regular End of Term and Start of Term operations, including end of term room checks and building lockdown between terms

    Student-related Conduct

    • At the discretion and delegation of the RLC, facilitate student conduct processes and/or student issues (e.g. roommate conflicts, alcohol infractions, behavioural issues), facilitate educational
      conversations, and issue appropriate restorative and educational sanctions, in accordance with Departmental policies, guidelines, and procedures
    • Support Dons experiencing individual student or community issues
    • Be knowledgeable of specific policies and know when to escalate matters to the RLC on call
    • Maintain confidentiality of the Department, students and staff

    Community Building Responsibilities

    • Provide leadership to Dons and ensure appropriate and intentional programming is implemented to support resident needs and student diversity
    • Serve as a resource for the creation of positive, intentional and engaging programs
    • Attend community programs on a semi-regular basis

    Special Projects

    • Contribute to assigned project portfolio including Residence Council, Student Growth and Development, or Student Leadership
    • Assist with the coordination of project logistics, including program development, volunteer recruitment, liaising with campus partners, and assessment
    • Maintain detailed transition documents to provide recommendations for future project adjustments and considerations


    • Bachelors Degree or equivalent education and/or experience
    • In addition to 1 or more years as student-staff in Residence Life the candidate should have knowledge of best practices in student development theory, and knowledge of student needs in higher education
    • Candidate should have a proven ability to take initiative and be both creative and flexible, with demonstrated ability to work well both independently and as part of a team
    • Candidate should possess strong interpersonal skills and demonstrated ability to communicate effectively both written and verbally. Candidate should possess strong facilitation skills, and ability to
      communicate effectively to diverse audiences, including one on one and in group settings
    • Candidate should have demonstrated ability to manage a variety of ongoing projects, tight deadlines, stay organized and prioritize effectively
    • Experience developing programs to meet student needs in higher education an asset
    • Basic MS Word, Excel and PowerPoint
    • Presentation skills
    • Verbal and written communication
    • Relationship building
    • Office-based, evening and weekend work required , occasional travel for PD opportunities
    • Must have a valid first aid certificate (minimum Emergency First Aid & CPR-A) and submit a copy of this documentation to the Office of Residence Life no later the date provided by your manager. This certification is not provided by the Department of Housing and Residences and is to be obtained at the Community Co-ordinator's expense.
    • Employment is conditional upon maintaining a clear Police Vulnerable Sector Check


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