University of Waterloo

  • Business Systems Analyst

    Requisition ID
    Job Category
    5530 - Registrar
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $59,433 - $80,897
  • Overview

    Term: 18 months


    The Registrar’s Office (RO) is involved in all aspects of academic life, including marketing for undergraduate student recruitment and admissions, enrolment, examinations, development and application of academic policies, and convocation. This position supports the systems-based processes for these activities and drives continuous improvement through systems development projects. 


    The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems (SIS) of the University, while supporting major, more complex business processes within their portfolio. There are several critical aspects of support including provision of accurate and timely data to support the Registrar’s Office units and staff and faculty to facilitate and enhance decision-making, strategic planning, and communications. This role is forward looking and is regularly assessing the current and future technology needs of RO stakeholders in order to meet and exceed their expectations.


    Functional Leadership in Business Analysis and Development

    • Provides business analysis for new problems or changing processes (may be introduced by legislative or policy changes)
    • Works closely with stakeholder groups (faculty, staff, students) to understand and interpret diverse requirements for new developments and/or improvements to existing processes; stakeholder needs
      are often conflicting requiring careful facilitation and negotiation
    • Identifies and/or verifies user needs; creates user stories and test scenarios for large development projects
    • Undertakes research of new tools and functionality to support registrarial activities across the campus; engaged with implementation of these tools (setup/configuration, development, testing,
    • Functional project leadership role in systems development, working in partnership with IST and other departments on development projects
    • Functional leadership for system upgrades, enhancements, and fixes—research, identification of test scenarios, and quality assurance—and assuring that stakeholder needs are met

    Expertise and Leadership in Complex Processes and Operations

    • Resource and source of expertise and technical support on SIS functionality within assigned portfolio; liaises with other departments and users across campus such as Faculties, Graduate Studies and Postdoctoral Affairs, Centre for Extended Learning, IAP, Finance, Cooperative Education, Housing, and many others—as well as staff in the Registrar’s Office
    • Responsible for configuring and running complex processes that frequently require manual adjustments, including the setup, maintenance, and optimization of large processes (e.g., Academic Progression, Academic Advisement, scheduling classes/exams, etc.)
    • Accountable for system configuration maintenance and functional setup
    • Responsible for understanding the implications of security as related to developments
    • Identifies errors, trouble-shoots, and problem-solves related to processes and functionality within the system
    • Provides data analysis as appropriate, directing solution design of end-user reports, technology solutions for operational problems, and production of reports and queries
    • Delivers ad hoc data as requested (e.g., research requests from faculty, Office of Research, external parties)

    Client Relationships and Support

    • Builds and maintains effective working relationships with stakeholders within the RO and across campus, often acting as a liaison between functional and technical requirements
    • Monitors relevant business processes and stakeholder use of systems to identify opportunities for business process improvements
    • Develops and maintains procedures and user documentation; takes a lead role in the planning and delivery of training workshops to both internal and campus wide staff
    • Responsible for training staff on new business processes and monitoring accuracy of system coding and business processes of existing practices
    • Participates in various working groups and project teams, frequently including IST, GSPA, CEL, and Finance, as a partner in service excellence; in this context, seeks opportunities for shared services,
      collaboration, efficiency, and support; supports alignment of conflicting needs and priorities across business units


    Portfolio: Student Awards and Financial Aid (SAFA)

    • Accountable for the accuracy of financial aid reports and integrations
    • Leads the preparation of operational and business procedures to support the ongoing policy requirements as they relate to financial aid
    • Develop and modify queries in response to policy changes
    • Responsible for accurate set up and disbursement of funds through financial aid authorization and disbursement processes
    • Create student budgets, maintain set up tables and complex budget formulas that will ensure accurate budgets are built for all undergraduate and graduate students
    • Design, test and implement a set of institutionally defined rules to create financial aid packaging for students
    • Analyze and disseminate complex government reports to extract data required for the setup of OSAP data elements, table views and data transfers to the SIS
    • Responsible for ensuring accurate data and set up criteria are in place within the SIS and the Ministry’s (MAESD) Bursary Recording System
    • Develop and maintain an effective process for monitoring student funding eligibility and changes to need assessments; make adjustments to bursaries using sound judgment
    • Analyze and interpret the University’s tuition structure and the MAESD Tuition Fee Framework for the creation and maintenance of cost code tables, cost sheets, and program information
    • Responsible for creating and managing the content of the SAFA office web site


    • May be called on to support exam, convocation and other Registrarial event support
    • Performs other duties and assists with special projects as assigned


    • Undergraduate degree required, or equivalent education and experience
    • Completion of courses in Business Analysis or a related discipline, or the Canadian Business Analyst Professional (CBAP) certification would be an asset
    • 5 years of progressively responsible business systems analysis experience including demonstrated experience with an enterprise student information system and technology projects
    • 2 years student information system experience including configuration and setup of processes, quality assurance and testing of new functionality
    • Extensive experience in working with queries and relational database tools
    • Significant experience in interpreting requirements, fit/gap analysis, data modeling, and documentation
    • Demonstrated strong analytical and problem-solving skills are essential
    • Innovative, with strong continuous improvement and project management skills
    • Proven ability to understand complex situations, tasks or problems, often with multiple stakeholder groups, analyze them using a systematic approach and identify patterns and connections between situations that are not inherently obvious
    • Proven ability to adapt and work effectively within a variety of situations including changes in job demands, changing or competing priorities, or multiple stakeholder groups
    • Demonstrated ability to maintain strong working relationships, to engage and influence stakeholders
    • Demonstrated ability to complete tasks on schedule
    • Good understanding of university policy and operations
    • Good understanding of relevant legislative and compliance requirements (e.g., FIPPA, AODA)
    • Excellent written and interpersonal communication skills
    • Proficient with MS Word (track changes, compare and merge files, table management, footnotes)
    • Advanced knowledge of Excel (macros, pivot tables, lookups, data import)
    • Proficient with PowerPoint (creation of dynamic presentations, use of charts and images)
    • Proficient with an enterprise student information system (Peoplesoft, Infosilem, Cyon would be an asset)
    • Proficient with building queries and with database tools
    • A continuous improvement mindset and an exceptional customer service focus are critical for success along with exceptionally strong attention to detail and problem-solving skills


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