University of Waterloo

  • GEDI Client Manager

    Requisition ID
    Job Category
    5470 - Office of Research
    Job Status
    Regular Full-Time
    Hiring Range
    $86,321 - $107,901
  • Overview

    GEDI is Global Entrepreneurship and Disruptive Innovation (GEDI) is the University of Waterloo’s program for corporations who wish to engage in a broad partnership with the University. GEDI is a composite of the University’s differentiators and provides a central open doorway into all that the University has to offer. It brings together the University’s many resources and offers them as programs and services tailored to a corporation’s need. GEDI provides support for corporations who wish to partner in a multi-faceted manner with the University.


    The incumbent is responsible for the cultivation, development, procurement and management of corporate partners for GEDI. This will include broadening the relationship between industry partners and GEDI, and other internal UW points of contact. The incumbent will be expected to source and nurture industry partnership leads that may arise from targeted outreach by the Client Manager and other GEDI participants, or through a diverse network including faculty members, industry associations, other university departments (e.g. University Relations, Advancement, Co-Op), and direct industry requests.


    The incumbent will be responsible for developing and maintaining customer relationships and therefore must have excellent negotiation and customer relations skills, excellent oral and written communications skills and the ability to adapt to the complex and changing University, Industry and Government environments.


    This role is contingent on funding.


    Identify Potential Industry Partners

    • Develop and implement an ongoing strategy for the identification, prospecting and stewardship of external partners that will lead to participation in GEDI
    • Attend and organize appropriate meetings and events to promote GEDI and to interact with potential new partners
    • Respond to requests for information on GEDI services and benefits from industry and the university’s extended network and outreach apparatus (including co-op, advancement, institutes etc.)
    • Pro-actively target sectors or companies where there is high potential for GEDI participation
    • Plan, manage and promote occasional events to bring industry partners and UW groups together such as faculty members, graduate students, co-op students and startups as well

    Developing Value Proposition and Securing Corporate Clients

    • Identify needs and opportunities and lead development of partnership proposals as required
    • Work with GEDI Managing Director to develop and refine offerings to industry and customize them for various partners and sectors
    • Negotiate terms and conditions of industry-GEDI partnership agreements, and secure industry dollars


    • Advance the visibility and profile of GEDI through the promotion of GEDI services and partnerships
    • Work with communications staff in GEDI and/or University Relations to plan and implement effective communication strategies for enhancing GEDI’s profile in the private sector
    • Coordinate and deliver, as needed, presentations to corporations, government or university stakeholders
    • Promote GEDI and UW capabilities and benefits to external organizations

    Managing Internal and External Stakeholders

    • Develop deep knowledge of numerous areas of campus that relate to the GEDI mission and services, including research, co-op, advancement, incubators and others
    • Work in close collaboration with other parts of UW involved in industry outreach, including Office of Research personnel, Research Institutes and Centres, and others across campus
    • Connect, collaborate, and build beneficial relationships with external organizations and stakeholders at the local, national and international level to promote GEDI’s role in the innovation ecosystem and to further GEDI’s objectives on behalf of UW
    • Monitor and promote collaboration among UW stakeholders toward their support and participation in GEDI

    Managing Client Relationships

    • Ensure the satisfaction of GEDI partners through regular communication and gathering feedback
    • Identify the need for customized services or improvements to existing services, and bring for discussion with the GEDI team
    • Anticipate and resolve problems or dissatisfactions that may arise to the Client’s satisfaction
    • Promote and secure renewal of corporate investment throughout the term of a company’s agreement with GEDI

    Special projects

    • Undertake Special Projects as assigned by the Managing Director


    • Master’s degree or equivalent education and experience. PhD or MBA would be an asset
    • 4+ years of relevant experience in business development, technology management, or R&D in a private or public organization. Direct experience in a university setting is an asset

    • Experience within an academic, corporate or start-up innovation environment

    • Sales, client management, or business development experience is an asset

    • Knowledge of numerous areas of the university that relate to the GEDI mission and services, including research, co-op, advancement, incubators and others is an asset

    • Demonstrated proactive leadership skills, strong project- and time-management, attention-to-detail, and problem-solving skills are required

    • Ability to “think on your feet” in respect of managing relationships and complex negotiations with creativity, especially when faced with challenging situations or personalities

    • Team player who thrives in an environment of exchanging information and ideas, and who will support other members of the GEDI team to meet collective goals

    • Outstanding oral and written communication and interpersonal skills, including excellent presentation skills and the ability to be an articulate advocate for GEDI

    • Ability to follow technical discussions related to research, and to identify appropriate faculty members in respect of industry interests

    • Excellent negotiation and customer relations skills, and the ability to adapt to the complex and changing University, Industry and Government environments

    • Ability and confidence to communicate effectively with industry executives and senior university administrators

    • Ability to understand and promote GEDI offerings and services and adapt them on a client basis and likewise the ability to understand a client’s needs and to address those needs with GEDI’s programs and services

    • Ability to work with confidential information and discussions

    • Ability to work independently and in a collaborative team environment, and the capacity to work effectively and efficiently in a complex, fast-paced and changing environment with numerous deadlines and priorities

    • Strong analytical skills, accurate data interpretation and the ability to integrate report data from various sources

    • This role includes frequent local, domestic and international travel, and after-hours attendance at networking and corporate functions


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