University of Waterloo

  • Residence Life Co-ordinator

    Requisition ID
    Job Category
    6465 - Housing & Residence
    Job Status
    Regular Full-Time
    Hiring Range
    $49,965 - $62,456
  • Overview

    The Residence Life Co-ordinator is responsible for ensuring the effective delivery of the student experience in their assigned student residence(s). This position acts as an advisor and support system to undergraduate students living in residence with emphasis placed on a student’s holistic development. It provides leadership to student-staff in the development of a community based on individual rights, freedoms and responsibilities. 


    This position is a full-time role, one-year contract renewable for up to 3 years. Residence Life Co-ordinators live on-campus in an assigned accommodation. The Residence Life Coordinator position functions as a primary source of student support and is involved in Housing’s On-Call rotation structure, responding to after hours emergencies and student crisis as required.



    Student Support and Case Management

    • Engage with residents who present with a variety of personal and/or transitional challenges related to their integration into the residence community and University setting
    • Build rapport with residents within case management portfolio and support residents in connecting to on-campus and/or off-campus resources
    • Lead difficult conversations with residents who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, etc.
    • Assume regular, rotating on-call shift with peers and respond to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, etc.
    • Demonstrate knowledge of emergency response procedures; problem solve, use resources, and act quickly in difficult situations
    • Maintain confidential records of residents within case management portfolio using internal database
    • Collaborate with Case Support Coordinator to manage complex and critical student cases

    Supervision and Human Development

    • Coordinate the selection, training, supervision and evaluation of the Community Co-ordinator (paraprofessional staff) and Residence Life student-staff positions
    • Provide leadership in regular staff meetings and communicate regularly with the Manager, Residence Life with regard to staff and student concerns while upholding the confidentiality of the Department, staff and students
    • Complete performance appraisals for direct reports and provide developmental feedback and coaching between evaluations
    • Redirect individual and community actions towards restorative and educational initiatives to contribute towards an atmosphere of accountability and responsibility
    • Role model visibility, availability, and approachability with all staff and students, which includes in engaging in evening and weekend responsibilities with the community

    Program Administration

    • Organize and prioritize effective management of student experience operations related to assigned residence area(s)
    • Oversee the administration of the disciplinary process in assigned area(s) through appropriate application of residence policy and procedures
    • Administer a community fund budget for the use of facilitating community building efforts for students and staff. Submit expense reports for reconciliation purposes
    • Manage an assigned portfolio, which involves planning, executing, and assessing its effectiveness in residence. Assume responsibility of additional portfolios as assigned by Manager, Residence Life
    • Prioritize consistency within program administration across all residence areas by collaborating and communicating with peers, direct reports, and Manager, Residence Life

    Training and Development

    • Coordinate the development and delivery of annual Community Co-ordinator Training and bi-annual Residence Life Staff Training
    • Be knowledgeable and committed to student development theory and guiding principles within student affairs. Draw on these bodies of knowledge when coaching staff and students
    • Encourage, organize, and execute educational and developmental programs within residence to foster an atmosphere of personal development, academic enrichment, and community engagement
    • Support students and staff through their transition into the residence community and provide uidance and advisement to individuals for their own enrichment
    • Contribute to an atmosphere of team and personal development by leading and supporting teambased initiatives, engaging in team projects, and supporting peers’ projects


    • Bachelors degree or equivalent education and/or experience
    • 1-3 years experience in a full-time Residence Life position
    • Experience supervising direct reports and managing difficult conversations
    • Ability to provide support to persons on matters related to mental health and conflict management
    • Experience training/mentoring student staff is required
    • Proven ability to work autonomously with limited supervision
    • Demonstrated ability to work in a team-based environment and prioritize consistency
    • Strong oral and written communication skills
    • Effective presentation and meeting facilitation skills
    • Excellent coaching skills
    • Ability to remain calm in crisis response and exercise sound judgement
    • Vulnerable Sector Check required
    • Standard First Aid & CPR C required
    • Some evening and weekend work required


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