University of Waterloo

  • Manager, Data, Integration and Analytics

    Requisition ID
    2018-3470
    Job Category
    IT
    Department
    5170 - Information Systems and Techno
    Job Status
    Regular Full-Time
    Hiring Range
    $91,362 - $114,202
  • Overview

    This position is responsible for the operations, overall strategic management and leadership of the Data, Integration and Analytics (DIA) team within Enterprise Resource Planning (ERP) Systems group. This includes responsibility for the planning, design, development, implementation, support and consultation for a secure and sustainable data, integration and analytics environment at the University. The manager is responsible for managing relationships with the broad stakeholders across campus and within IST. The manager is responsible for development activities and client support services related to relevant systems.

    Responsibilities

    Establishes the direction and priorities for DIA:

    • Serves as an integral member of IST’s Management Team
    • Develops short-term and long-term plans for the evolution of campus data and reporting systems
    • Facilitates the establishment of direction and priorities for DIA through collaboration with others
    • Assists in the development of the ERP annual rolling plan, and budget
    • Develops annual operational plan and budget for DIA

    Within the ERP group, ensures the effective utilization, deployment and development of human and capital resources

    • Hires and develops his/her unit and participates in the building of overall ERP team
    • Coaches, trains and develops employees to enable their professional development
    • Conducts annual performance plan and regular reviews of direct reports

    Core Services

    • Effectively manages the successful delivery of projects and programs in conjunction with the Portfolio Management group (PMG).
    • Leads the process to define business requirements in concert with functional partners and campus stakeholders
    • Completes development of new or modified business functionality
    • Performs Quality Assurance and Testing in order to deliver high quality servicesProvides Solutions Design and Consulting support to Academic Support Departments and Faculties
    • Establishes and evolves platforms for:
      • Operational data integration services
      • Data warehousing services
      • Reporting, analysis and visualization capabilities
      • API development and management
    • Supports governance activities related to campus data and related information (e.g., Policy 46, IRM)
    • Builds and maintains catalogues and data repositories for key university information
    • Builds and maintains a repository for tracking data access requests and their review
    • Supports specific requests and initiatives for information and its analysis in conjunction with IAP and other units
    • Provides operational support for conversion and archival projects related to system implementations where required
    • Develops advanced reporting or integrations for specific initiatives
    • Mentors and enables IST groups and campus units in the use of reporting and like tools
    • Develops standards for dictionaries, metadata, naming conventions

    Applications Implementation

    • Supports the acquisitions process (including RFI/RFP)
    • Implements enterprise solutions
    • Implements large and small application updates
    • Works within a federated governance model to enable decision making

    Systems Integration

    • Ensures integration with other applications
    • Implements connectivity with applications external to the University (e.g., banks)
    • Provides internal inter-systems support (e.g., Financial System, HR System, etc.)
    • Provides support as needed for EBI, Student Portal and like initiatives

    Infrastructure and Support

    • Ensures the requisite production support
    • Provides support for and incorporation of guiding principles for architecture and infrastructure, e.g., usability, accessibility, scalability, adaptability, security and privacy
    • Supports and develops application architecture
    • Supports, develops and adopts standard software development methodologies

    Client and Vendor Relationships

    • Establishes and maintains strong relationships with the leadership team and key representatives of the Administrative Support Departments of the University and/or Faculty representatives
    • Manages the day-to-day relationship with external technology partners

    Qualifications

    • University degree or equivalent post-secondary education and/or experience required
    • Minimum 10 years of experience with a proven track record of achievement and success within a complex Information Technology environment
    • 2 to 4 years of leadership responsibility managing midsized teams, and influencing senior-level management and key stakeholders
    • Practical experience with: Reporting, Analytics, Data Governance, Data Warehousing and System Integration
    • Certification from recognized authority is an asset (e.g., PMP certification from the Project Management Institute [PMI], Change Management Specialist, ITIL, etc).
    • Competencies will include people management, information system products, tools, development frameworks as well as interpersonal, organizational and communication skills
    • Expert-level knowledge in multiple related area: Reporting, Analytics, Data Governance, Data Warehousing and System Integration
      Strategic planning
    • Strong communication and interpersonal skills
    • Excellent project management skills, with demonstrated track record
    • Excellent management and team-building skills
    • Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
    • Business application life cycle management
    • System development life cycle management budget planning and management 
    • Working knowledge of applications being implemented
    • Problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
    • Demonstrated leadership abilities
    • Works well with others in an integrated multidisciplinary and multi-stakeholder team environment
    • Self-motivated and a problem solver
    • Experienced in facilitation and negotiating
    • Computing Skills
    • MS Word, Excel, PowerPoint - Intermediate
    • Application and Middleware Technology - Intermediate
    • Project Management - Intermediate
    • Development Tools, Methodologies and Frameworks - Advanced
    • Application Architecture - Intermediate

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