University of Waterloo

  • Receptionist

    Requisition ID
    2018-3385
    Job Category
    Administration
    Department
    5700 - Campus Wellness-General
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $38,074 - $47,593
  • Overview

    Term: 8 months (approximately)

     

    The Campus Wellness Administration team serves the University of Waterloo community by supporting Health Services and Counselling Services with effective, efficient, collaborative, client-focused administrative service. 

     

    The Receptionist position is accountable to the Client Customer Service Supervisor to provide exceptional client care and customer service (in person and on the phone) to those who seek information and services in all Campus Wellness locations / clinics. In addition to direct customer service, Receptionist provides administrative support to Campus Wellness staff on an on-going or project basis. This position is a member of the Campus Wellness Client Customer Service Team.

    Responsibilities

    Exceptional Direct Customer Service Related to Clinical Appointments

    • Booking, cancelling, re-scheduling of appointments
    • Filling open clinician appointments on priority basis
    • Ensuring up-to-date information and client service, taking responsibility for fluency with the most recent procedures / protocols
    • Creating and processing on-going documentation related to client files (e.g. scanning/indexing, day sheets, etc.)

    Administrative Support to Campus Wellness Staff

    • On-going or one-time projects, as delegated by Client Customer Service Supervisor

    Collaboration within Campus Wellness

    • Work closely as a team with other receptionists, staff and clinicians
    • Ensure fluency with procedures / protocols in all Campus Wellness venues in order to provide regular coverage and rotation within venues
    • Assist in daily work flow of Campus Wellness (e.g. mail opening and delivery, supporting new and on-going staff with information and resource information, etc.)
    • Contribute to Campus Wellness by participation in various committees

    Qualifications

    • Health administration diploma, medical terminology course, or equivalent education and/or experience preferred
    • At least one year of receptionist/customer service work experience in healthcare facility (preferably postsecondary setting)
    • Experience working in both mental health and physical health care settings preferred, with the proven ability to deal with highly confidential and sensitive information
    • Experience working in multicultural setting preferred
    • Extensive experience with an electronic health records system is essential; experience with Clinic Information System (CIS) preferred
    • Working knowledge of MS Word, Excel, PowerPoint
    • Exceptional client service orientation, unwavering friendliness, professionalism and assertiveness
    • Demonstrated commitment to teamwork, attention to detail, flexibility, and accuracy
    • Ability to respond to competing demands in a fast-paced environment

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