University of Waterloo

  • Customer Service Representative

    Requisition ID
    2018-3363
    Job Category
    Customer Service
    Department
    3003 - Dean of Math Office-Ctr-Educ i
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $41,377 - $51,721
  • Overview

    Term: 8 months

     

    The position is responsible for customer service and administrative support for various CEMC activities such as: school visits, contests, book orders, workshops etc. The role involves answering or directing inquiries, problem solving customer issues, record keeping, organizing activities, monitoring inventory and fulfilling orders.

    Responsibilities

    Customer service support – school visits

    • Support school visits by responding to requests by phone, email or in person
    • Help resolve issues as appropriate or bring issues forward to others in CEMC
    • Help organize school visit logistics for CEMC faculty

     

    Customer service support - CEMC contests

    • Support contests by responding to queries by phone, email or in person
    • Help resolve issues as appropriate or bring issues forward to others in CEMC
    • Enter new customer information into a contest registration system
    • Enter late contest orders into a contest registration system

    Customer service - CEMC book orders

    • Process and ship customer book orders
    • Track and reconcile CEMC book inventory
    • Order books as needed to keep sufficient inventory in stock

     

    General clerical support

    • Other duties as assigned by manager to support CEMC activities

    Qualifications

    • High School Diploma
    • Experience with customer service provision in a high-paced service setting
    • French language skills (written and spoken) preferred for interacting with customers in Quebec and overseas.  Mandarin language will also be considered an asset

    • Candidates with excellent English-only verbal and written skills will be considered

    • Intermediate experience with web based order entry and customer database systems
    • Intermediate experience in office procedures and processes
    • Intermediate experience with Microsoft Word and Excel
    • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude

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