University of Waterloo

  • Customer Service Representative

    Requisition ID
    Job Category
    Customer Service
    3003 - Dean of Math Office-Ctr-Educ i
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $41,377 - $51,721
  • Overview

    Term: 8 months


    The position is responsible for customer service and administrative support for various CEMC activities such as: school visits, contests, book orders, workshops etc. The role involves answering or directing inquiries, problem solving customer issues, record keeping, organizing activities, monitoring inventory and fulfilling orders.


    Customer service support – school visits

    • Support school visits by responding to requests by phone, email or in person
    • Help resolve issues as appropriate or bring issues forward to others in CEMC
    • Help organize school visit logistics for CEMC faculty


    Customer service support - CEMC contests

    • Support contests by responding to queries by phone, email or in person
    • Help resolve issues as appropriate or bring issues forward to others in CEMC
    • Enter new customer information into a contest registration system
    • Enter late contest orders into a contest registration system

    Customer service - CEMC book orders

    • Process and ship customer book orders
    • Track and reconcile CEMC book inventory
    • Order books as needed to keep sufficient inventory in stock


    General clerical support

    • Other duties as assigned by manager to support CEMC activities


    • High School Diploma
    • Experience with customer service provision in a high-paced service setting
    • French language skills (written and spoken) preferred for interacting with customers in Quebec and overseas.  Mandarin language will also be considered an asset

    • Candidates with excellent English-only verbal and written skills will be considered

    • Intermediate experience with web based order entry and customer database systems
    • Intermediate experience in office procedures and processes
    • Intermediate experience with Microsoft Word and Excel
    • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude


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