University of Waterloo

  • Donor Relations Officer

    Requisition ID
    2018-3353
    Job Category
    Advancement
    Department
    5266 - Advancement Comm'ns & Dnr Rels
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $59,433 - $74,291
  • Overview

    Term: 12 months

     

    This position fosters positive and long-term donor relationships that are critical to philanthropic support. As part of the Donor Relations and Stewardship team (DRS), they help to build a culture of gratitude, inspiration and accountability by providing meaningful recognition programs, impactful reports/communications, and engaging donor experiences and events. The Donor Relations Officer develops and executes a range of integrated, consistent, and sustainable programs and processes that appropriately contribute to best in class donor experiences.

    Responsibilities

    Donor Relations

    • Responsible for the creation, accuracy and quality of various donor relations and stewardship communications, including custom and targeted impact reports
    • Lead collaborative development of custom stewardship and engagement plans for donors by working with central colleagues and Faculties to provide direct value-added service
    • Accountable for the information gathering associated with donor stewardship and impact reporting process
    • Coordinate and oversee processes, systems, and opportunities to ensure donors are thanked by beneficiaries
    • Routinely monitor and assess processes to improve procedures, reports, tools, and controls in accordance with established guidelines
    • Create and revise templates and other standard documents

    Donor Recognition and Engagement

    • Play a lead role in donor recognition and engagement for 1957 members (lifetime giving Society); ensure this cohort of donors receives timely and personal thanks and appreciation, appropriate financial and impact reporting, as well as opportunities to engage with University events and leadership
    • Collaborate with other Advancement teams to ensure 1957 Society and donor recognition program best practices align across other UWaterloo giving societies (i.e. Circle and Laurel)
    • Ensure gift recognition and stewardship policies and procedures are followed to provide consistency and integrity
    • Ensure donors are appropriately acknowledged in any published donors lists and giving circles

    Donor Events

    • Plan and execute donor relations events, in collaboration with Advancement teams, including volunteer recruitment and management, project management and evaluation
    • Provide counsel and guidance to Faculties and other teams for gift announcements, ground breakings, donor visits, receptions, special performances, etc. as appropriate
    • Work with other teams to leverage Advancement events, as appropriate, for additional donor engagement opportunities

    Other

    • Maintain accurate, up-to-date Raiser’s Edge records of donor stewardship activity
    • Ensure Donor Relations and Stewardship (DRS) procedure manuals are current, accurate and maintained
    • Provide coordinated project management for special donor relations initiatives and projects
    • Support the timely resolution of donor relations and stewardship based inquiries through research, bproblem solving, and communication with relevant staff members and on campus partners
    • Work collaboratively as part of DRS team in order to strategically support Advancement and University goals
    • In collaboration with the Associate Director, facilitate recruiting, training and supervision of co-op student(s)
    • Other duties as assigned

    Qualifications

    • Bachelor’s degree, preferably in Marketing, Business or Communications, or equivalent combination of education and experience
    • 4+ years of experience working in a fundraising environment with emphasis on stewardship and donor relations responsibilities
    • Proven experience and track record in project management and execution, impact communications and event management
    • Demonstrated analytical, strategic-thinking, adaptability and relationship building skills are essential
    • Ability to work independently, take initiative, and prioritize multiple demands in a complex environment
    • Exceptional organizational skills with demonstrated ability for meticulous accuracy
    • Excellent written and oral communication skills and experience writing and producing donor communications
    • Excellent interpersonal skills with a strong sense of diplomacy and professional integrity
    • Demonstrated ability to build strong, collaborative relationships within and across teams in a large, dynamic and complex environment
    • Previous work in an academic environment is an asset
    • Exceptional expertise in use of Microsoft Office tools and sophisticated relational databases, such as Raisers Edge
    • Familiarity with financial reporting procedures
    • Knowledge of federal and provincial legislation affecting charities, as well as donor relations best practices

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