University of Waterloo

  • Instructional Support Coordinator

    Requisition ID
    Job Category
    Student Services
    3100 - Statistics & Actuarial Science
    Job Status
    Temporary Appointment (Contract)
    Hiring Range
    $54,589 - $68,236
  • Overview

    Term: 2 years


    This position provides a broad range of instructional support to the Department of Statistics and Actuarial Science (SAS). It also provides leadership and continuity across academic terms within SAS courses. The primary responsibility of the Instructional Support Coordinator (ISC) is the coordination of administrative matters and the management of Teaching Assistants (TAs) for large SAS courses in consultation with Faculty members teaching those courses.


    The details of the support and leadership provided by the ISC vary based on the needs of a specific course and Faculty member, the needs of a particular course team, and the level of the ISC. The Instructional Support Coordinator will be accountable to the various Academic Associate Chair’s in SAS and take functional direction from the faculty members responsible for the courses they support.


    Teaching Assistants (TA) and Course Operations

    • Coordination and management of Policy 30 - Employment of Graduate Student Teaching Assistants - issues
    • Determine the marking and day-to-day needs required to support the delivery of a particular course
    • Ensure the TAs have the required resources to support the course
    • Schedule, organize and attend marking meetings
    • Handle informal requests for grade revisions/appeals
    • Assist in the investigation of potential academic integrity offences
    • Coordination/delivery of TA training and Info Sessions
    • Management and creation of Online resources for TAs
    • Support and coordinate the process of creating tests for multi-sectioned courses

    Supervision and Relationship Management

    • Management of TA contracts
    • Coordinate and manage TA office hours and monitor TA’s workload
    • Ensure TA’s are compliant with University Health and Safety regulations
    • Assist in the process of TA evaluation
    • Provide regular updates to the instructor/course author about TA’s progress
    • In consultation with Faculty and Associate Chairs, manage interpersonal issues arising between TAs and students

    Faculty Teaching Support

    • Provide first level of support to Department members in regards to various University of Waterloo’s Learning Management Systems (LMS)
    • Proactively communicate and work with faculty teaching in the upcoming term
    • Scheduling (including room bookings) of tests during and outside lecture times
    • Text book ordering
    • New faculty orientation for LMS
    • Special arrangements for course needs such as software needed to be installed in MFCF lab

    Student Support

    • Respond promptly and professionally to student concerns
    • Handle email inquiries/requests and discussion board posts that are beyond the scope of a TA
    • Handle requests for exceptions (e.g. illness, death in family)
    • Inform the Associate Chairs of changes/trends in student support issues; suggest improvements to the student support system
    • Department point of contact for coordinating accessibility issues

    Technology and Online Pedagogy

    • Identify and understand current/available technologies in online education
    • Understand the function and set up of a particular course within the University of Waterloo’s
    • Learning Management System (LMS)
    • Effectively design course administrative set up to facilitate the smooth operation and delivery of a large course
    • Liaise with campus partners regarding issues with the LMS
    • Assist with use of technology in classrooms
    • Management of historical course content
    • Maintain Graduate database records as it pertains to TA’s


    • Bachelor’s degree in Mathematics (preferably in Statistics or Actuarial Science) or equivalent education and experience
    • Extensive experience in tutoring/providing instructional support assistance preferably in STATS and ACTSCI courses

    • Experience in training and people/resources coordination

    • Knowledge of current teaching pedagogy and technologies
    • Excellent communication and time management skills. Attention to detail and a proactive work attitude
    • Proven strength in collaboration and relationship management. Proven interpersonal skills to deal effectively with a wide range of individuals
    • Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes
    • Some evening/weekend work required


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