University of Waterloo

  • Manager, Centre for Career Action

    Requisition ID
    2018-3167
    Job Category
    Career Services
    Department
    5182 - Centre for Career Action
    Job Status
    Regular Full-Time
    Hiring Range
    $77,049 - $96,311
  • Overview

    The Centre for Career Action (CCA) Managers contribute to the leadership of CCA through activities such as strategic planning, communication, staff management and development, collaboration, development and oversight of quality programs, measurement of effectiveness, marketing/branding, project management, and reporting. Collectively, the CCA leadership oversees the design and implementation of employment, career education and post-graduate services for students, alumni and employees, as well as co-operative education supports for pre-first work term students. CCA is a department housed within the portfolio reporting to the Associate Provost, Co-operative and Experiential Education (CEE).

     

    This management role oversees Employment and Co-operative Education Services run by the Centre for Career Action (CCA). Working in collaboration with CCA’s Director and its manager of Career Education and Post-graduate Services, the incumbent balances the pursuit of opportunities with responsible resource allocation, and implements strategic initiatives that further the mission and vision of CCA and sister department Co-operative Education.

     

    Jobs Reporting:

    Manager 1: Career Advisors (employment & co-operative education-focused)
    Manager 2: Client Support Representatives, Career Advisors (career
    education & post-undergraduate-focused services for students, alumni and
    employees)

    Responsibilities

    Continuously build on team knowledge, driving toward service excellence to design and deliver career education and experiential learning-oriented programming and resources

    • Identify and implement continuous improvement measures to optimize service delivery model and operations
    • Analyse, measure and report on service and quality data
    • Develop training tools and practices that facilitate advisor performance and growth (including in how they support co-op students on work term and co-op students still seeking employment late in term)
    • Keep abreast of and support team knowledge of: best practices in career education, advising literature and theory, employment coaching, experiential learning theory, and career and labour market-related trends and innovations/technologies (including leveraging employer connections and
    • other resources for sector knowledge; coordinating and disseminating such knowledge to students and staff)
    • Actively seek to identify staff development needs and opportunities

    Guide the development and implementation of strategic, effective communications to promote the uptake and understanding of CCA initiatives/services/resources

    • Provide oversight and direction to strategic marketing, communications and branding activities for CCA workshops, individual advising services, online and print resources, and events, with attention to our wide variety of stakeholders (e.g., students, faculty, alumni, staff, employers)

    Provide career advisement and career education subject matter expertise, oversight and guidance to the co-op program (Manager 1)

    • In partnership with Co-operative Education (CE) department managers, ensure that Student Advisors are well-supported to advise co-op students and that co-op processes support student wellness and are aligned with sound career education practices
    • With the Co-op Student Experience Manager(s), ensure a comprehensive and successful career advising experience for co-op students that recognizes the co-op process as a whole and is program/industry specific where beneficial and possible

    Identify strategic initiatives and drive them forward in partnership and collaboration with campus partners

    • In partnership with managers across AAS, CE, CEE Services, the Faculties, the Library, GSPA, SSO, GSPA, SSO, WatCACE and WatPD, optimize the design and delivery of programming and service design
    • Manager 2: In partnership with the EDGE Manager (WatPD), optimize the design and delivery of the EDGE experiential education programming, taking the lead on curriculum design and adaptation for different campus partners

     

    Lead and manage direct reports, assess performance against service and quality standards, and ensure the delivery of results in support of the mission and vision of CCA

    • Provide information and context needed for each employee to be effective
    • Hire the best people available from inside or outside the Co-operative and Experiential Education portfolio
    • Set goals and expectations and helping employees create clear paths to productivity and engagement
    • Develop effective work team dynamics
    • Hold employees accountable for performance including consistent application of CCA and CE business processes
    • Manage performance through both formal (performance appraisal) and informal methods, such as through regular feedback, coaching and one-to-ones

    Provide overall leadership to the organization

    • Personally champion CCA’s mission, vision, and guiding principles, and play a leadership role in bringing them to life
    • Provide leadership, direction and strategic planning for CCA
    • Monitor business practices to ensure that CCA and other members of CEE have the appropriate practices and processes in place to work effectively for all stakeholders, such as students and faculty, as well as internally for staff and externally for the University at large
    • Lead the development of new approaches and capabilities, as required for the introduction and optimization of new systems, tools, or processes
    • Develop productive, collaborative working relationships across CCA, across the CEE portfolio, and across UW
    • Lead the identification, development and implementation of projects to improve service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance
    • Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

     

    Qualifications

    • Master’s degree (preferably Counseling)
    • Minimum 5 years in the career development field, preferably at a senior level
    • Experience leading and managing teams
    • Experience developing and implementing effective strategic initiatives in collaboration with others
    • Experience building relationships and fostering team engagement
    • Experience and comfort with measuring program effectiveness and impact on an ongoing basis
    • Manager 1: Experience operating within a post-secondary co-operative education and/or experiential education system is preferred
    • Manager 2: Experience in connection with career counselling and career education curriculum development is preferred
    • Skills to coach performance in career development advising, facilitation
    • Strong writing and presentation skills – persuasive, with the ability to make a case built on both logic and emotion and influence others’ direction or point of view
    • Excellent problem-solving skills related to planning for major projects and managing the team in their implementation
    • Highly attuned to trends and directions within labour market, post-secondary education and business, with a demonstrated globally-minded, innovative orientation
    • Strong organizational and time management skills, as well as excellent attention to detail are essential
    • Ability to discern good from great career development interventions is a must
    • Experience in overseeing partnerships and programming related to delivering accessible and inclusive programming is an asset
    • Skills and comfort to provide input to budget allocation across all accounts and sign off on some CCA accounts to a pre-set budget limit
    • Occasional travel to conferences may be required
    • Unusual hours or schedules may be required

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