University of Waterloo

  • Manager, Safety Abroad

    Requisition ID
    Job Category
    5477 - VP University Research
    Job Status
    Regular Full-Time
    Hiring Range
    $77,049 - $96,311
  • Overview

    The Manager, Safety Abroad provides strategic and operational leadership associated with the health, safety and security of those travelling abroad on University of Waterloo sponsored travel and activities. This position has a University-wide scope which includes coordination of emergency responses for crisis situations abroad.


    The incumbent will work closely with university stakeholders to lead the development, implementation and evaluation of protocol, and procedures that promote travel safety abroad. In addition, the manager will also develop and enhance travel safety preparedness programs and serve as a planning and response resource for students, faculty, staff and administration on matters of travel safety and security.

    Reporting to the Director Waterloo International, the Manager works directly with students, faculty members and staff as well as faculties and academic support units in the development and implementation of programs. The incumbent works with the Director, Waterloo International and the AVP - International, toward the achievement of established internationalization goals and objectives.


    Design, Implement, Evaluate Protocols, Procedures & Programs & Ensure Compliance

    • Develop and interpret university-wide policies, procedures and practices relating to international travel, focusing on risk management, university liability, emergency preparedness, and crisis management, in coordination with key stakeholders (Legal and Immigration Services, Secretariat, Student Success Office, Cooperative Education and Faculties) that fulfill the university’s obligations for duty of care and compliance with university policies, procedures and relevant legislation
    • Lead responsibility for managing the collaborative development and monitoring of safety protocols, and procedures while abroad and pre-departure processes including pre-departure training, relevant documentation and communication plans
    • Oversees the maintenance of the safety abroad registry and website; ensures training and support mechanisms are in place and promotes the use of the travel registry among university community
    • Recommends risk mitigation strategies for education abroad initiatives including for faculty, staff and students
    • Establish protocols for reviewing travel requests to areas of elevated risk

    Emergency Response & Crisis Management

    • Establish protocols and remote interdepartmental collaboration to effectively respond to crises, emergencies and critical incidents overseas
    • Plays a key lead role in the university’s management of and response to emergencies and issues abroad including connecting with partner institutions, government agencies, embassies abroad and service providers
    • Ensures on-going support, including out-of-country assistance, for students participating in university activity abroad
    • Monitors Department of Foreign Affairs, Trade and Development (DFATD) and Health Canada information for changes in risk ratings and as needed monitors media, other government and multilateral agency information, third party information providers as related to safety and risk abroad
    • Prepares documentation/case analysis to support response recommendations, for communication to senior university leadership

    University-wide Resource & Coordination

    • Provides expert advice on global health, safety and security to University leadership, committees, faculty, staff and students
    • Provides proactive risk assessment and analysis for international programs and initiatives on the health, safety and learning aspects when planning international learning that may be impacted by particular circumstances (disability, sexual orientation, gender, religion, ethnicity, etc.) and the program location, with a particular focus on elevated risk regions
    • Proactively liaises and serves as a resource with faculties, departments, programs, student organizations that sponsor out-of-country student programs and advises on managing risk associated with international activities

    Education & Outreach

    • Oversees the planning and coordination, including delivery, of safety abroad & inter-cultural/country context pre-departure sessions and online learning modules
    • Identifies areas where new learning support and new modes of learning support may be required and works with the Global Learning Team, Cooperative Education and faculty-based teams to lead/provide this training
    • Develop and manage communications related to health and safety issues
    • Serve as a primary liaison to partners (e.g. International SOS) and government organizations on health and safety issues related to safety abroad
    • Travel, as necessary, to conduct site visits or make safety assessment in locales with University of Waterloo Programming


    • Bachelor’s Degree (Master’s degree an asset), or equivalent combination of education and experience
    • Minimum 7 years of experience in a post-secondary environment, preferably in a safety/study abroad or international office or the equivalent combination of experience in a similar role
    • Experience with insurance, medication evacuation or disaster preparedness is an asset
    • Proven ability to design and facilitate educational workshops & risk assessment to diverse audiences
    • Demonstrated experience working in a decentralized or complex environments with diverse stakeholders including senior management
    • Knowledge of current Canadian laws and best practices pertaining to international activities. Experience in working with university policy and regulations governing study abroad; risk management
    • Ability to exercise professional judgement in situations for which there are no established criteria to problem solve
    • Ability to handle sensitive and confidential natters with discretion
    • Experience working effectively with diverse communities of students and promote inclusion; strong interpersonal skills and intercultural sensitivity; guides intercultural development opportunities
    • Demonstrated proactive approach to program implementation, problem solving, making quick and effective decisions
    • MS Office Suite, experience using databases, web-based interfaces; Student Information Systems; SharePoint
    • Will require working evenings and weekends as needed


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