The Manager, Internal and Leadership Communications is responsible for writing and developing a wide range of communication products in support of breakthrough strategic communication plans. The role provides guidance to the University of Waterloo’s internal and leadership communication strategy.
Under the direction of the Associate Director, Internal and Leadership Communications, the role works closely with a wide range of campus stakeholders to translate strategic activity into messages and activities that are relevant at a departmental and individual level, with a strong focus on people.
The role is responsible for developing and delivering a consistent, measurable and creative internal communication to engage campus groups. Under the direction of the Associate Director, Internal and Leadership Communications, the role also develops materials to aid positioning campus leaders as institutional and sector thought leaders.
The role covers a broad set of responsibilities requiring expertise in employee communication, storytelling, speechwriting and working knowledge of website best practices, social media and digital marketing, as well as communications design, development and execution.
Implement communication plans
Insights and understanding
Influence and impact
Thorough command of the technology associated with social media and the digital world (from the evolving social web to mobile tools and trends), sophisticated digital communications skills, and high level of energy and passion with respect to this area of rapid change and innovation
Excellent written and verbal communication skills
Critical thinking and excellent analytical skills to enable immediate and appropriate assessment of complex issues of concern to stakeholders including among others, the media, the public, and funders
Ability to leverage interpersonal skills and industry expertise to provide outgoing and proactive communication support to clients, reacting quickly to changing circumstances, shifting priorities, and short deadlines
Ability to network and collaborate with stakeholders at all levels of the organization, influencing and persuading when needed
Expertise in strategic storytelling, communications, marketing and working knowledge of website best practices, digital and content marketing, as well as communications design, development and execution
Strong organizational skills and ability to effectively manage numerous projects and initiatives
Ability to manage confidential and sensitive materials and situations with the utmost discretion
Ability to make decisions and solve problems with good judgment and acute sensitivity to the political environment and to the reputation of the University