University of Waterloo

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IT Administrator

IT Administrator

Requisition ID 
Job Category  
0901 - Federation of Students
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$48,620 - $60,775

More information about this job


Term: 1 year


This position is responsible for support of users and services and maintenance of the Information and Technology systems of the Federation of Students. This position provides active support in maintaining existing systems and active assistance in developing over 20 Windows Servers, 15 Linux Servers, 50 workstations, multifunction and network printers and point of sale systems.


End-user and help desk support:

  • Assume responsibility for user support: assistance and communication
  • Take leadership role in the investigation and development of specific client services
  • Perform root cause analysis in complex areas to improve user experience with application software and systems
  • Coordinate, assign and follow-up on all client initiated service requests
  • Troubleshoot and support various software applications and hardware


Server and Workstation configuration, setup, deployment and maintenance:

  • Proficient in OS configuration and troubleshooting: assessing and diagnosing of server and desktop OS
  • Proficient using, configuring and diagnosing problems with all of the common desktop and office applications
  • Proficient in primary PC environment and familiarity with other supported environments
  • Excellent knowledge of both Windows and Linux servers deployment, troubleshooting and maintenance
  • Support and administration for Active Directory, DNS, Mail, Web and Database application servers
  • Proficient in desktop application environments: deploying, configuration and troubleshooting


Network Security:

  • Ensure confidentiality, integrity, and authorization to protect sensitive data and information
  • Address potential security risks and mitigate security issues
  • Assess and test server and network security
  • Ensure security policy implementation for both clients and systems
  • Proactive monitoring of services, systems and sensitive data


Backup support and maintenance:

  • Ensure business continuity and availability of data and services
  • Configure, deploy and setup Backup infrastructure and systems
  • Implementation and testing of Disaster Recovery procedures and policies
  • On-site and Off-Site backup administration and maintenance


Training and communication:

  • Ability to communicate with clarity and effectiveness
  • Train clients in using application and desktop software
  • Write and keep up-to-date technical documentation, walkthroughs and tutorials
  • Provide effective consulting assistance in a broader range of problems


  • Completion of a Bachelor’s degree, Advanced Diploma and/or equivalent work experience
  • Minimum of 1 year of progressive business experience with a proven track record of achievement and success within an Information Technology role
  • Intermediate knowledge of operating systems and ability to understand and communicate complex technical concepts in ways that are appropriate for medium to large sized organizations
  • Ability to effectively plan, prioritize and manage multiple concurrent assignments and tasks
  • Excellent knowledge of computer hardware including desktop, network servers, and virtualized environments
  • Excellent knowledge of network connectivity, integration and protocols
  • Proven competency with the technologies listed under key accountabilities