University of Waterloo

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EDGE Program Assistant

EDGE Program Assistant

Requisition ID 
2018-2788
Job Category  
Student Services
Department 
5340 - WatPD
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$40,264 - $50,330

More information about this job

Overview

Term: 12 months

 

The EDGE Program Assistant is a key member of the EDGE Operations team helping to administer the Experiential Education Certificate program. The EDGE Program Assistant will function in administration, operations and communications. The EDGE Program Assistant supports the program from behind the scenes to ensure smooth operations and exceptional client service.

Responsibilities

Operations

  • A member of the EDGE Operations team; coordinates program activities alongside the Instructional Support Coordinators, EDGE Program
  • Coordinate termly workshops including liaising with instructors and facilitators; booking rooms; sharing resources; managing registration process; etc
  • Coordinate logistics for prospective student events including booking spaces; aligning staffing needs; gathering necessary materials; etc.
  • Coordinates logistics of job information verification process including pulling reports, assigning interviewers, assigning status indicators, updating personnel information and liaising between stakeholders
  • Coordinates recruitment activities for EDGE Ambassador team on a termly basis. This includes supporting the full breadth of the recruitment cycle, from promotion and marketing, to application review, to interview scheduling and offers
  • Coordinates EDGE Ambassador onboarding, ongoing training and offboarding activities on a termly basis
  • Coordinates one-off course approval process; facilitates vetting escalation, communicates department decisions

 

Administration

  • Coordinates department/stakeholder meetings; develops agendas and documents minutes
  • Develops program reports for target audiences both internal and external to the institution
  • Coordinates data query processes; reads reports, takes necessary action and escalates issues as required
  • Supports EDGE enrollment/disenrollment/convocation processes. Ensures a high level of customer service as students enter and navigate the program
  • Ensures accurate reporting in tracking systems. Supports payroll processes as needed
  • Supports administrative processes and special project work as required

Communications

  • Manages the EDGE general inquiry email account. Responds to or escalates messages as needed
  • Coordinates termly student and faculty messaging related to program activities
  • Coordinates newsletters for key stakeholder groups
  • Supports social media efforts as needed. Coordinates student interview/photoshoot/video activities as required
  • Supports communication on the web. Makes recommendations for updates/edits/additions to EDGE website to improve stakeholder navigation
  • Provides support to WatPD on department/campus events including organizing booth materials; printing resources; staff scheduling and logistics
  • Liaises with campus partners to ensure smooth hand-off of specialized student support cases (e.g. Waterloo International; Co-operative Education)
  • Responds to partner requests for information, materials and data

Qualifications

  • A bachelor’s degree in a related field or equivalent related experience and/or education experience
  • 1-2 years of experience working in higher education in an administrative or operational capacity
  • Experience coordinating projects, writing reports, supporting students, executing processes and working with diverse stakeholder groups
  • Experience supporting experiential learning activities considered an asset
  • Proven organizational and time management skills
  • Ability to coordinate multiple projects with competing deadlines in a fast paced environment
  • Superior customer service skills
  • High attention to detail and ability to report on programmatic activities with accuracy
  • Proven flexibility/adaptability