University of Waterloo

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Manager, Graduate Studies

Manager, Graduate Studies

Requisition ID 
2018-2727
Job Category  
Engineering
Department 
2200 - Electrical & Computer Eng
Job Status 
Regular Full-Time
Hiring Range 
$53,120 - $66,400

More information about this job

Overview

The Manager, Graduate Studies (Manager) is responsible for management and delivery of services designed to enhance, promote and advance Electrical and Computer Engineering’s (ECE) graduate program (MEng, MASc, PhD and Diploma). The Manager advises the Associate Chair, Graduate studies, enforces graduate program policy, and oversees the operation of the graduate studies program office.

Responsibilities

Student Academic Service

  • Manages, coordinates and administers the daily operations of graduate academic advising services
  • Oversees an advising team that offers support to approximately 650 students throughout the life of their degree program
  • Manages a portfolio of student-related functions from recruitment to graduation, including admissions, orientation, advising, awards, scholarships, academic standing, academic honesty, petitions, dissertation defenses and grade reappraisals
  • Oversees graduate student funding, graduate teaching assistantships, etc.
  • Responsible for ensuring the accuracy, integrity and security of all ECE graduate student records
  • Ensures the Graduate Calendar is up to date and reflects academic standards/requirements and procedures
  • Acts as resource person regarding policies and procedures governing the graduate programs
  • Counsels graduate students on academic matters
  • Serves as liaison with ECE Graduate Student Association to build student engagement

Human Resources Management

  • Establishes priorities and work schedules for staff members, conducts workload assessments, defines staffing responsibilities, and establishes performance standards
  • Ensures appropriate and effective staffing for ongoing delivery of services
  • Manages staff performance to ensure that they provide a high level of client service on a consistent basis
  • Ensures staff receive appropriate training, direction and staff development
  • Provides support in dealing with staff concerns/issues
  • Completes staff performance appraisals, manages performance issues, and takes disciplinary action if required

Strategic Enrollment Management

  • Provides leadership and oversight for the graduate admissions and offer process across three intakes per year
  • Evaluates and assesses enrolment targets, tracks acceptances and enrolment of graduate students
  • Ensures that student financial support is effectively used to recruit the best students
  • Oversees development of departmental systems for graduate admissions and applications

Planning and Communications

  • Analyzes and interprets student and program data to provide statistics and reports e.g. time to degree completion
  • Provides research support to the Associate Chair, Graduate Studies including data collection and analysis in support of ECE strategic priorities
  • Administers Graduate Student Exit Survey and key performance indicators to develop retention strategies
  • Oversees activities of, and serves as consultant on the ECE graduate studies subcommittee
  • Maintains graduate studies literature e.g. Graduate handbook, TA Guide, Supervisor Guide, etc.
  • Prepares appraisal briefs for submission to the Ontario Council of Graduate Studies
  • Manages graduate program web content including ‘How To’ videos

Other

  • Member of senior staff operations committee providing planning, vision and issue resolution
  • Special project analysis, reporting and other duties as required

Qualifications

  • Completion of a college diploma required, Undergraduate degree preferred
  • A combination of equivalent education and/or experience may be considered. 
  • 3 + years of experience in the administration of academic programs or student services
  • 3 + year of supervisory experience
  • Intermediate proficiency with various computer programs, including MS Office, databases, online student information systems
  • Strong leadership and staff management skills
  • Excellent technological skills including database management and statistical analysis
  • Strong communications skills, including discretion, judgement and diplomacy
  • Ability to successfully collaborate with a variety of diverse professionals and students
  • Excellent planning, logistical and organizational skills
  • Demonstrated skill in report writing, including analysis, interpretation, evaluation
  • Demonstrated ability to interpret policies and regulations
  • Strong written communications skills including management of websites and social media