This career path position holds increasing levels of responsibility for the delivery of all functional activities related to student records processes. In this capacity, the incumbent is expected to maintain student records and the various procedures employed to track and assist students during their academic careers from the application stage through to graduation while demonstrating increasing ability to problem solve and lead. Responsibility ranges from entry level records maintenance to a leadership role, leading process and procedural projects and providing the day to day leadership required to ensure all activities are maintained, while resolving more complex problems. This competency continuum translates to all of the detailed accountabilities noted below.
The Records Assistant (RA) maintains accurate undergraduate student records, and the various procedures used to track and assist students during their academic careers. This requires both Faculty specific and systems (SA) specific knowledge, especially when dealing with the many cases that deviated from the norm.
The RA provides written and oral information regarding policies and procedures of the university to students and departmental staff and faculty as it relates to student records.
Communication & Stakeholder focus: