University of Waterloo

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New Student Transition Coordinator

New Student Transition Coordinator

Requisition ID 
Job Category  
Student Services
5640 - Student Success Office
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$48,620 - $60,775

More information about this job


Term: 15 months


The Coordinator, New Student Transition is accountable to the New Student Transition Specialist for the co-ordination and implementation of comprehensive and intentional pre-arrival and orientation programs for new Waterloo students. This position has a specific focus on Graduate, Transfer and Exchange populations. This includes developing, coordinating, and delivering programs and services aimed at enhancing student success and university readiness for a diverse group of new students. The Coordinator will function primarily in the areas of student development, programming and event management and administrative capacities.


Project Management

  • Develops and coordinates the recruitment, hiring, selection, ongoing training, appreciation and recognition of student staff for all pre-arrival programs
  • Develops and maintains program documentation outlining program goals, outcomes, and ongoing progress
  • Oversees the delivery of a successful pre-arrival orientation program for new students. This is a resource intensive program requiring exceptional organizational skills as well as the ability to multi-task, manage and forecast required resources
  • Works collaboratively with campus partners and staff in the Student Success Office to support the planning and implementation of transition initiatives including but not limited to pre-arrival communications and online resources


Program Assessment

  • Knowledgeable and up-to-date on the needs of incoming students, including best practices at other institutions, current trends, and forecasting future developments in student affairs and applies this knowledge to new student transition programming and pre-arrival supports
  • Works closely with staff in the SSO and campus partners to develop and implement assessment measures for transition programming
  • Uses student feedback and data to provide recommendations for future program adjustments and considerations


Staff and Volunteer Development

  • Outlines clear expectations and responsibilities for student staff and volunteers
  • Provides ongoing leadership development for student staff and volunteers through regular meetings and feedback, including goal setting and performance management
  • Maintains consistent and appropriate levels of communication with student staff and volunteers to ensure ongoing engagement and accountability
  • Responsible for the recognition and appreciation of staff and student volunteers. He/she works closely with other staff in the SSO to ensure compensation and appreciation of student staff and volunteers is equitable whenever possible


Relationship Building

  • Facilitates a strong working relationship with campus partners and collaborates/partners when appropriate on strategies that will support the mandate of the SSO in supporting the successful transition of new students. Key working relationships include but are not limited to Federation of Students, Graduate Students Associations (GSA), Graduate Studies and Postdoctoral Affairs (GSPA), Registrar’s Office, and all Faculties and Affiliated University Colleges
  • Works closely with campus partners and Faculty partners to ensure the needs of new incoming students are being met.
  • Works closely with other staff in the SSO to ensure a coordinated and integrated approach to program development and delivery, and communications
  • Participates in and contributes to regular team and department wide meetings as appropriate


  • University degree required or equivalent education and/or experience in a related field (e.g., Recreation & Leisure, Higher Education and/or Student Services)
  • Volunteer management/previous staff supervision experience– particularly in a student leadership capacity
  • Experience in a student services setting working with students, staff and student associations/groups
  • Program/project management experience is an asset
  • Demonstrated experience with Orientation and/or new student transition programming an asset
  • Proven ability to take initiative and be both creative and flexible
  • Outstanding interpersonal communication skills, including written, oral, one-on-one, and group
  • Demonstrated ability to contribute to and thrive in a collaborative environment and to apply a positive team approach to working with colleagues within and outside of the office
  • Proven ability to manage multiple demands, stay organized and prioritize effectively 
  • Demonstrated ability coaching student staff in event management, facilitation and program content development
  • Proven facilitation skills and an ability to communicate to diverse audiences both in person and online
  • Intermediate technical skills with the following programs: MS Word, Excel, PowerPoint
  • Knowledge of Waterloo Orientation structure, including specialized programming for diverse student populations and the new student transition experience an asset
  • Some weekend and evening work will be required throughout the year, especially during July, August and September as well as during Labour Day weekend for event execution purposes