University of Waterloo

Returning Candidate?

Alumni Officer, Student-Alumni Bridge

Alumni Officer, Student-Alumni Bridge

Requisition ID 
Job Category  
Alumni Relations
5110 - Advancement-Alumni Relations
Job Status 
Regular Full-Time
Hiring Range 
$48,620 - $72,293

More information about this job


The Alumni Officer supports the Office of Advancement’s goals to increase alumni engagement opportunities to further the Advancement pipeline. This position practices strategic outreach, involves alumni volunteers in opportunities that are mutually beneficial, and engages alumni in the life of current students.

The Alumni Officer works collaboratively within the Office of Advancement, working with Alumni and Development professionals across campus, as well as across campus with partners such as University Relations, Waterloo International, Co-operative and Experiential Education, and Registrar’s Office. The Alumni Officer also works with alumni volunteers world-wide to foster and strengthen relationships with other alumni as well as with the institution.

Alumni Relations programs, activities and events include; Reunion, geographic alumni events, chapter and global ambassador run events, diploma frames program, volunteer engagement programs, outreach programs, alumni student bridge programs, athletics events, and all other engagement activities created to deepen and broaden engagement between alumni and the University of Waterloo. Each alumni officer position focuses on one portfolio; Volunteer Engagement, Outreach, Student-Alumni Bridge or Digital Services and Special Projects.


Program Planning and Coordination

  • Research, develop, implement, execute and evaluate programs, events, and activities
  • Leverage and enhance existing activities, to engage local and international alumni communities and bridge the gap between all stakeholders
  • Work collaboratively to enhance relationships within the University of Waterloo community
  • Manage all aspects of day-to-day logistics for alumni programs, activities and events
  • Execute the University’s high profile alumni events, programs and activities, creating a best-in-class experience for alumni; this includes the oversight of co-op students and engaging student and alumni volunteers to deliver a meaningful experience for all visitors
  • Source and manage services with internal service departments and external vendors required to support events, programs, and activities
  • Engage alumni as volunteers and participants in on-campus and regional activities and events
  • Ensure consistency, accuracy and excellence in quality and content of messaging in all materials
  • Oversee systems and processes, updating, refining and streamlining as necessary
  • Provide support and execute the critical path goals
  • Contribute to strategic planning exercises
  • Support the preparation of and provide input into reports on events, programs and activities, including environmental scans, statistical reports, proposals and post-event reports


Collaboration and Integration

  • Collaborate with alumni and development professionals within Advancement to facilitate programs, activities and events that include key alumni, donors and friends and enhance current activities through partnering with units within the Central Alumni Relations and Development (CARD) team
  • Maintain a network with a variety of departments on campus to facilitate the effective and efficient coordination of events, programs and activities
  • Provide functional direction to colleagues/staff supporting alumni programs and/or events
  • Develop and build strong relationships with university faculty and staff in support of successful programs, events and activities
  • Act as ambassadors for the University with the public, alumni, volunteers, donors and invited guests at University of Waterloo initiatives



  • Provide regular program budget updates to the Senior Alumni Officer and/or Director
  • Provide administrative support, oversight and reconciliation for programs, events and activities, including, adhering to budget projections, payment of invoices, tracking of monthly results and reconciliation of actuals against plan under the guidance of the Senior Alumni Officer or Director



  • Collaborate with colleagues in Advancement Communications to ensure that event and program promotion, registration and outcomes are communicated effectively to internal and external audiences
  • Collaborate with Advancement Communications colleagues to create and produce appropriate marketing and communications to all alumni on all platforms (social, web, print, video and email)
  • Inform the Senior Alumni Officer and/or Director of any emerging issues that may impact the University
  • Stay informed on communication trends and platforms available to alumni locally and globally
  • Respond to inquiries from internal and external stakeholders, including complaints, working with Advancement Communications as needed
  • Stay informed of the services, benefits, and perks exclusively afforded to Waterloo alumni
  • Prepare and update alumni file notes as a result of contacts with alumni in order to maintain record accuracy
  • Participate in alumni team meetings and committees as appropriate


Measurement and evaluation

  • Measure engagement for all events, programs and/or activities
  • Engage in regular program evaluation
  • Conduct quarterly measurements and evaluations as well as summary reports on the specific outcomes of alumni engagement activities, programs and events
  • Update and manage data on alumni/donor database
  • Ongoing review of previous years’ data and trends to forecast the coming year


  • University Bachelor’s degree or equivalent combination of education and experience
  • Familiarity with university student life and student services an asset
  • 2+ years’ experience in program creation, partnership building and community/alumni engagement
  • 2+ years’ event execution experience with ability to support critical path goals and objectives
  • Knowledge of alumni relations programs and relationship management
  • Experience working within a campus environment and ideally with university alumni an asset
  • Confidence in public speaking with ability to address large audiences
  • Ability to work collaboratively and communicate with internal departments and external stakeholders and suppliers
  • Ability to collaborate, influence, build consensus and motivate others, often with different perspectives and backgrounds
  • Strong relationship qualification, cultivation and stewardship skills an asset
  • Ability to maintain and work within allocated budget
  • Ability to adhere to privacy guidelines
  • Superior organizational skills and attention to detail
  • Ability to network and confidently represent the University at alumni events
  • Writing and/or editing experience an asset
  • Understanding and use of social media
  • Demonstrated ability to manage concurrent priorities and projects with tight deadlines
  • Excellent written and verbal communication skills, showing confidence communicating with individuals from different cultures
  • Effective problem solving and conflict management skills
  • Knowledge and use of alumni/donor database, internal content management systems an asset
  • Ability to learn new software quickly and access software while off-site
  • Expertise in MS Office programs (Word, Excel, PowerPoint, Outlook and SharePoint)
  • Ability to take initiative where minimal direction is provided
  • Work outside normal operating hours can be expected in this role. These roles require some long hours or non-traditional hours in order to set-up, oversee and take-down an event. The roles are predominantly office based in Waterloo, with potentially some global travel, evening and weekend work required.