University of Waterloo

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Information Systems Specialist (Application Support and Administration)

Information Systems Specialist (Application Support and Administration)

Requisition ID 
Job Category  
5170 - Information Systems and Techno
Job Status 
Regular Full-Time
Hiring Range 
$62,976 - $93,720

More information about this job


The Information Systems and Technology (IST) department at the University of Waterloo provides information systems, technology and services in support of teaching, learning, research and administrative needs across campus. Within IST, the Departmental and Campus Applications group works with our campus partners to plan, analyze, procure, implement, and support information systems to meet the business needs of the University.


IST is seeking an Information Systems Specialist to provide application support and administration to a variety of departmental and campus information systems. These complex systems support key business processes that span the university and impact students, staff, and faculty, and primary reside in a Microsoft technology stack. As such, an expert level understanding and experience as a Windows Administrator is required. The successful applicant will work closely with other IST teams and campus partners to implement and support information systems to meet the needs of the university. Key competencies for this role include advanced systems administration, relationship management, customer service, creative problem solving, organization & planning, communication, and teamwork.

The Information Systems Specialist is directly involved in the life cycles of multiple systems, and is involved with other projects and working groups within IST. The responsibilities of this role encompass a wide range of areas that currently include:

  • Managing multiple varied application technology stacks at various stages of their lifecycles
  • Change management and documentation
  • Vendor management
  • Tier 3 support of production systems, including leadership of technical upgrades and advanced troubleshooting of production issues



  • University degree required; or equivalent education and extensive experience
  • Extensive experience with departmental and/or enterprise level systems administration is required
  • Advanced systems analysis skills, as well as comprehensive experience implementing and supporting complex information systems
  • Proven ability to leverage strong leadership competencies in support of providing excellent client service
  • Excellent problem solving abilities along with demonstrated experience in project leadership, project management, and customer service
  • Advanced level experience creating, configuring, and managing Windows Server, User group management, IIS administration, MSSQL databases and web applications. Further proficiency with command line scripting with Windows Powershell is required, as is advanced knowledge of querying and SSRS reporting from MS SQL databases
  • Expert level technical proficiency working with complex, on premise and cloud-based software platforms, including systems with specialized technology stacks (E.G. PCI-DSS Compliance),
  • Experience with version control systems, such as Team Foundation Server and/or Git is required
  • Familiarity with provisioning new servers and VMs is an asset
  • Experience with Linux/Unix based systems is an asset
  • Must have excellent interpersonal, customer service, communication, organizational, research and analytical skills with proven ability to interact with co-workers, clients, and third party vendors with tact and diplomacy.
  • Ability to build and maintain positive relationships with colleagues and clients is key
  • Must work as part of a team within a busy and dynamic environment, with experience managing multiple tasks at once
  • Proven track record of taking initiative and delivering consistent outstanding results on projects and other work assignments
  • Occasional work outside regular business hours