University of Waterloo

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Human Resources Client Support Administrator

Human Resources Client Support Administrator

Requisition ID 
Job Category  
Human Resources
5330 - Human Resources
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$40,264 - $50,330

More information about this job


Term: 14-15 months


The Human Resources Client Support Administrator is primarily responsible for data integrity, including data entry and data audits, related to the employee life cycle. In addition the Human Resources Client Support Administrator is responsible for providing front line customer service for past, present and future employees of the University measured against defined metrics and service agreements. The position is accountable for supporting the HR organization by.


Accurately create and update employee information in HRMS

  • Responsible for accurate data entry related to employee life cycle events, from hire through termination including , personal data changes, banking or tax information, and leave of absences
  • Support additional data entry processes as required


Provide initial customer support for all HR inquiries including payroll, pension and benefits

  • Respond to employee or retiree inquiries/ requests for information in a timely manner
  • Provides research where necessary to accurately respond to employee inquiry
  • Correspond with 3rd party benefit providers as necessary to support inquiry resolution
  • Liaise with HR team as necessary to support inquiry resolution
  • Escalate issues/inquiries as required to areas of expertise per established process
  • Maintain data to support effective client service measurement as required
  • Process applicable paperwork to necessary stakeholders to confirm benefit coverage level


Responsible to create and maintain Employee files to established standards

  • Responsible for creating and updating HR Employee file
  • Responsible for following processes to maintain the data integrity of the employee file


Support accuracy of data in HR Systems

  • Ensure ongoing data audit processes are occurring and input correctly
  • Supports processes as defined to create and maintain data integrity


Support Continuous Improvement Initiatives

  • Accountable for identifying and implementing continuous improvement initiatives within established area of responsibility
  • Responsible for reviewing service metrics and taking action to return to standard or to improve from the established standard
  • Support special projects and initiatives as required


  • Post-secondary diploma or degree in a business-related discipline or equivalent education and/or experience. A professional Human Resources certification (CHRL) is an asset
  • A minimum of 2 years of HR operational experience with knowledge of general HR practices and HR technology
  • A team player with the ability to multi-task and prioritize work, at times with conflicting priorities
  • Must be able to demonstrate knowledge of applicable current Employment Legislation including the Employment Standards Act
  • A continuous improvement mindset and an exceptional customer service focus are critical for success along with a strong detail and problem solving skills
  • Must have excellent organizational, interpersonal, written and verbal skills with superior attention to detail
  • Proficient in using Word, Powerpoint to compare and merge files, table management, and creation of multi-level lists, charts and images, and creation of master slides
  • Experience using relational databases such as HRMS systems, PeopleSoft or Workday experience is an asset
  • Intermediate level experience using Excel, using pivot tables, formula creation, and data validation