University of Waterloo

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Network Support Specialist

Network Support Specialist

Requisition ID 
Job Category  
5170 - Information Systems and Techno
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$57,834 - $78,721

More information about this job


Term: 13 months


A Network Support Specialist is responsible for supporting the data network at the University of Waterloo, its underlying infrastructure and working with clients to resolve issues. Each person participates in a wide range of activities to ensure a robust data network and a quality client experience.


At the USG 9-10 levels, the Network Support Specialist’s focus is on day-to-day tasks including configuration, deployment, and maintenance of wired and wireless network hardware and client support.

  • Executing network ‘move/add/change’ requests for clients
  • Telecom Room maintenance (patching, consolidation, cleanup)
  • VLAN changes on switches
  • Mounting of wireless access points
  • UPS maintenance (battery changing, configuring monitoring) and replacement
  • Documentation work in ONA and copperDB (software tools)
  • Updating and maintaining documentation in our wiki
  • Configuring switching equipment following standard templates
  • Replacing failed switching equipment
  • Troubleshooting network issues
  • Participate in projects lead by senior staff
  • IP address management
  • Completing job tasks assigned through the request tracker system
  • Proactively monitor for potential issues and make recommendations for remediation
  • Perform RMA of failed products back to vendor


  • College/University degree or equivalent combination of education and/or experience
  • CCNA certificate
  • 1 or more years’ experience in a network equipment support role
  • 1 or more years’ experience with cisco and/or HP switches and routers
  • Ability to work independently or as a team
  • Must be able to lift and carry (up-to 50lbs), work at a desk, and on a ladder
  • Must have a valid G driver’s license
  • Knowledge of UW campus is an asset