University of Waterloo

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Analyst

Analyst

Requisition ID 
2018-2390
Job Category  
Analytics
Department 
5180 - Coop Educ & Career Action
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$53,120 - $85,952

More information about this job

Overview

Term: 2 years

 

The Analyst in Co-operative and Experiential Education (CEE) is responsible for performing end to end business analysis in order to design and recommend effective business process solutions, systems solutions where applicable, modify and evolve the solutions as required, and see them through to effective implementation and execution. The analyst must possess the flexibility to work on a number and different types of initiatives at the same time using a variety of techniques. The analyst will be responsible for performing project management to ensure the various initiatives are moving towards completion in a timely manner. The analyst will work with a variety of internal and external stakeholders to ensure that any analysis completed has taken all impacted stakeholders and their requirements into account. The analyst must be solution oriented, ensure that their analysis is identifying root causes, and that solutions designed are optimized for all stakeholders. Effective communication skills are essential to the success of the analyst, both listening and understanding requirements, as well as the ability to synthesize the information, determine the importance and relevance of information collected, synthesize it and document it in such a way that it can easily be understood. The analyst must possess excellent interpersonal skills and be able to develop rapport with a variety of individuals, and be able to influence individuals working in project teams. This is a very hands on position, requiring excellent business process analysis and design, project management and communication skills.

Responsibilities

Support business units in identifying project opportunities, develop and business cases and execute projects to support business objectives: 

  • Develop strong relationships with business stakeholders and technical services teams
  • Liaise among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information technology systems
  • Provide guidance to the various stakeholders to devise effective and efficient approaches to achieve project objectives
  • Provide consultative and analytical support including facilitating requirements gathering sessions, risk assessments and testing
  • Provide expertise in business analysis and requirements gathering, project management, process design and improvement, data analysis, performance metrics, technical documentation and SQA as required
  • Act as a change agent. Train business teams on system changes, process improvements, and change management activities and project management tools

Develop deep knowledge of existing business processes, information technology and its application to executive business process to:

  • Ensure business requirements are clearly understood and prioritized and communicated effectively
  • Ensure that process and information technology solutions delivered/supported are aligned with the needs of the various business units
  • Ensure performance metrics support the strategic initiatives in CECA

Develop deep knowledge of specific area(s) of specialization and a broad knowledge of all areas of skill

  • (See Analyst Advancement Guidelines and Criteria)

Qualifications

  • 2 years of experience in at least one area of expertise as per the Operations Analyst advancement criteria (business analysis, project management, process design, process improvement, CECA business knowledge (UW co-op business processes)
  • Working towards certification in an area of expertise (business analysis, continuous process improvement, process design, project management
  • Technical: Advanced MS Word, Excel, PowerPoint and Visio. Other: Sharepoint, plain language