University of Waterloo

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Systems Administrator

Systems Administrator

Requisition ID 
2018-2338
Job Category  
IT
Department 
5386 - Library
Job Status 
Regular Full-Time
Hiring Range 
$57,834 - $72,293

More information about this job

Overview

The Systems Administrator position is responsible for the maintenance and operation of the Library’s server infrastructure. The incumbent is accountable for expert level configuration and automation of central systems related to desktop provisioning and end-user infrastructure applications.

Responsibilities

Server Administration

  • Deploy, monitor and maintain both physical and virtual Windows and Linux servers
  • Monitor and maintain server hardware including storage and networking appliances
  • Monitor and maintain server performance and uptime
  • Monitor and maintain server patching levels through centralized systems
  • Monitor and maintain server backups
  • Create user groups and define best practices for their management
  • Other server administration duties as they arise

Lead and promote Library end-user infrastructure applications

  • Provide problem solving and expert consultation services to enable Library departments and groups to match staff needs with available and appropriate technology
  • Design and deploy centralized servers supporting both staff and public printing environment
  • Create user file shares structure and define best practices for their management
  • Design and deploy staff intranet sites and define best practices for their management
  • Maintain central systems related to desktop provisioning
  • Create and maintain documentation
  • Lead, train, and mentor desktop support technician & co-op student in the operation of end-user infrastructure applications

Virtual Desktop Infrastructure

  • Configure and automate Windows & Linux desktop images for staff and public workstations
  • Manage Group Policy Objects (GPO’s), start-up scripts, logging, licensing, etc
  • Performance tuning & troubleshooting
  • Create and maintain documentation
  • Lead, train, and mentor desktop support technician & co-op student in the operation of virtual desktop infrastructure

As a member of the LTFS team:

  • Work collaboratively with library staff to understand the technology needs and processes of library staff and users
  • Keep track of and respond to technology trends that may be beneficial to supporting the Library’s strategic directions
  • Evaluate, select and participate in technology deployments
  • Work collaboratively with Digital Initiatives (DI) to ensure the reliable and effective operation of the Library’s technical infrastructure
  • Participate as a member of a support team to ensure essential system functionality during times of vacation or illness
  • Participate in and provide guidance to others in various projects and committees
  • Participate in planning sessions in assigned service areas
  • Provide mentoring support
  • Serve as a resource to the Head, Library Technology and Facilities Services

Qualifications

  • University degree or college diploma, or equivalent education and experience
  • Minimum of 5 years expert level desktop administration - managing large quantities of desktops in an enterprise environment (centralized management)
  • Experience with at least one server level operating system (ie. Windows, Linux or other), this includes general maintenance and support with some system configuration understanding
  • Experience with enterprise level software such as SCCM
  • Excellent communication and interpersonal skills, both oral and written
  • A demonstrated commitment to high quality service
  • Ability to work effectively and efficiently without direct supervision
  • Demonstrated ability to independently, as well as collaboratively, plan, coordinate, and implement effective information technology projects, including managing multiple and simultaneous projects
  • Expert level Windows desktop administration
  • Intermediate to expert level Windows server administration
  • Intermediate to expert level Active Directory administration
  • Intermediate level VMware administration
  • Basic to intermediate level Linux server administration
  • Basic to intermediate level networking & security
  • Assets
    • PowerShell and bash shell scripting
    • Linux configuration management systems
    • Management of Teradici end-points
    • VMware Horizon View
    • Virtual aware backup solutions
    • SharePoint administration
  • This position will require occasional evening/weekend work