University of Waterloo

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Customer Service Representative

Customer Service Representative

Requisition ID 
2018-2328
Job Category  
Customer Service
Department 
3003 - Dean of Math Office-Ctr-Educ i
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$40,264 - $50,330

More information about this job

Overview

Term: 17 months

 

The position is responsible for customer service and administrative support for various CEMC activities such as: school visits, contests, book orders, workshops etc. The role involves answering or directing inquiries, problem solving customer issues, record keeping, organizing activities, monitoring inventory and fulfilling orders.

Responsibilities

Customer service support – school visits

  • Support school visits by responding to requests by phone, email or in person
  • Help resolve issues as appropriate or bring issues forward to others in CEMC
  • Help organize school visit logistics for CEMC faculty

Customer service support - CEMC contests

  • Support contests by responding to queries by phone, email or in person
  • Help resolve issues as appropriate or bring issues forward to others in CEMC
  • Enter new customer information into a contest registration system
  • Enter late contest orders into a contest registration system

Customer service - CEMC book orders

  • Process and ship customer book orders
  • Track and reconcile CEMC book inventory
  • Order books as needed to keep sufficient inventory in stock

General clerical support

  • Other duties as assigned by manager to support CEMC activities

Qualifications

  • High School Diploma
  • Experience with customer service provision in a high-paced service setting
  • Intermediate experience with web based order entry and customer database systems
  • Intermediate experience in office procedures and processes
  • Intermediate experience with Microsoft Word and Excel Knowledge/Skills/Abilities
  • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude Job Description
  • Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic posts
  • Proven business-appropriate oral and written communications skills
  • Maintains confidentiality and demonstrates a sensitivity to diversity
  • Ability and willingness to be trained quickly on new procedures
  • Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged
  • French language skills (written and spoken) preferred for interacting with our customers in Quebec and overseas