University of Waterloo

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Customer Service Representative

Customer Service Representative

Requisition ID 
Job Category  
Customer Service
3003 - Dean of Math Office-Ctr-Educ i
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$40,264 - $50,330

More information about this job


Term: 17 months


The position is responsible for customer service and administrative support for various CEMC activities such as: school visits, contests, book orders, workshops etc. The role involves answering or directing inquiries, problem solving customer issues, record keeping, organizing activities, monitoring inventory and fulfilling orders.


Customer service support – school visits

  • Support school visits by responding to requests by phone, email or in person
  • Help resolve issues as appropriate or bring issues forward to others in CEMC
  • Help organize school visit logistics for CEMC faculty

Customer service support - CEMC contests

  • Support contests by responding to queries by phone, email or in person
  • Help resolve issues as appropriate or bring issues forward to others in CEMC
  • Enter new customer information into a contest registration system
  • Enter late contest orders into a contest registration system

Customer service - CEMC book orders

  • Process and ship customer book orders
  • Track and reconcile CEMC book inventory
  • Order books as needed to keep sufficient inventory in stock

General clerical support

  • Other duties as assigned by manager to support CEMC activities


  • High School Diploma
  • Experience with customer service provision in a high-paced service setting
  • Intermediate experience with web based order entry and customer database systems
  • Intermediate experience in office procedures and processes
  • Intermediate experience with Microsoft Word and Excel Knowledge/Skills/Abilities
  • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude Job Description
  • Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic posts
  • Proven business-appropriate oral and written communications skills
  • Maintains confidentiality and demonstrates a sensitivity to diversity
  • Ability and willingness to be trained quickly on new procedures
  • Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged
  • French language skills (written and spoken) preferred for interacting with our customers in Quebec and overseas