University of Waterloo

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Academic Advisor, International

Academic Advisor, International

Requisition ID 
Job Category  
Academic Services
3001 - Dean of Math Office-Math U/G O
Job Status 
Regular Full-Time
Hiring Range 
$48,620 - $66,400

More information about this job


The position is responsible for academic and non-academic advisement of on-campus and online students in the Faculty of Mathematics, with a particular focus on international students, first year students, and academic plans that are the responsibility of the Mathematics Undergraduate Group. This position serves as a resource for and supports officers and members of the Faculty of Mathematics in areas of policy and


Student Advising:

  • Provide academic advising on course/program selection and changes, degree requirements, preregistration, and all academic issues for a designated group of students
  • Interpret and apply regulations, procedures and policies for students e.g. enrollment, transfer, appeal processes, course records, admissions
  • Monitor the academic progress of specific groups of students and provide outreach/academic counselling to students in academic trouble
  • Report on and monitor academic progression for one or more cohorts of students
  • Assists with the academic advisement for one or more cohorts of students to determine degree requirements
  • Assist department advisors with academic progression and academic advisement
  • Advise and respond to inquiries of students interested in enrolling in the program/major that the advisor is responsible for
  • Deliver immediate support to students in distress; follow up with appropriate referrals
  • Summarize and document advice given to each student to ensure continuity and consistency
  • Assist students in the preparation of petitions, letters of permission, and other requests
  • Work with the SSO’s International Student Experience group

  • Receive ongoing training and apply a continually evolving understanding of both the breadth and boundaries of his/her authority in relation to his/her duties:

    • Mathematics’ undergraduate curriculum and academic requirements for all programs
    • Mathematics’ admissions regulations and practices, including transfer credit regulations pertaining to a wide variety of academic institutions
    • the areas of expertise that are of particular relevance to his/her position
    • the University policies and Faculty regulations of particular relevance to student issues
    • the sources of support and help that are available to students, both within and outside the University

Provide research and operational leadership associated with one or more Advising projects:

  • Research and report on best practices related to the project
  • Develop and record metrics used to measure success
  • Analyzing and reporting on students in particular risk categories
  • Research and implement new technologies related to the project
  • Provide leadership across the Faculty or University for project initiatives
  • Ensure broad communications of process and outcomes
  • Recommend and possibly develop training or documentation related to the project
  • Projects may include, but are not limited to, the following alphabetically-ordered list:
    • Academic Advisement
    • Academic Discipline
    • Academic Progression
    • Calendar maintenance
    • Exchange advising
    • First Year Experience
    • International Student advising
    • Plan approvals and course changes
    • Scheduling and Timetabling processes and associated decisions
    • Standings and Promotion
    • Student Liaison programs such as mentorship and ambassadorship
    • Student Records
    • Support for curricular changes
    • Tutorial Centre

Student Coaching, liaison and events:

  • Coach student leaders of councils, clubs and committees, providing advice and guidance for their operation
  • Communicates with colleagues throughout the Faculty to ensure student perspectives are brought to relevant discussions and are considered in decisions
  • Participates in development of, and communication associated with, workshops and resources for students as directed
  • Represent the Faculty interests, with respect to student events and initiatives, on University-wide functions and committees
  • Ensures that student representation is maintained on Faculty and University committees
  • Assists Faculty event leaders with the recruitment and coordination of student volunteers
  • Assists students with the recruitment of faculty and staff to participate in student events and initiatives, and with the associated communications efforts
  • Assists and advises students in obtaining resources and funding from the Faculty for their initiatives
  • Attends Universities Fair, March Break Open House, and other events as directed


  • Distribute communications to appropriate audiences which may include print, mass emails, web pages, and social media
  • Ensure that all information posted or available for distribution to students is up-to-date
  • Training and communication to faculty and staff of procedure and policy changes
  • Preparation of formal letters, reports and statements
  • Prepare and deliver agendas and minutes for assigned committees
  • Develop and deliver education programs and information for students
  • Prepare and deliver agendas and minutes for assigned committees
  • Develop and deliver education programs and information for students


  • University degree; equivalent combination of education and experience will be considered
  • 3 to 5 years of progressive experience performing duties related to the above-mentioned key accountabilities, including demonstrated experience providing sound academic advice and interpreting academic policy
  • Fluent in Mandarin, both oral and written is an asset
  • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude
  • Ability to provide crisis support to students
  • Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions
  • Maintains confidentiality
  • Demonstrates a sensitivity to diversity
  • Demonstrated ability to foresee impact of change and determine what adjustments may be necessary
  • Demonstrated ability to undergo continual training in matters of changing policy, as well as changing cultural trends
  • Consults multiple sources for accurate information; notices inconsistencies in available information
  • Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged
  • General knowledge of post-secondary curriculum, academic requirements and admission regulations; knowledge of the Faculty of Math undergraduate curriculum, academic requirements, and admission regulations is preferred
  • Working knowledge of student needs and concerns, and best practices and techniques related to student engagement and success
  • Regular working hours, some evening/weekend work required