The Campus Wellness Administration team serves the University of Waterloo community by supporting Health Services and Counselling Services with effective, efficient, collaborative, client-focused administrative service.
The Client Customer Service Supervisor is accountable to the Manager, Wellness Administration to ensure exceptional, consistent, responsive client customer service in all Campus Wellness venues. Two Client Customer Service Supervisors work closely together, functioning as co-leaders of the Client Customer Service Team. In collaboration, the Client Customer Service Supervisors provide leadership in defining a service-focused environment to Campus Wellness.
The Client Customer Service Supervisor is responsible for all Campus Wellness reception desks which function as the information and reception centres for all Wellness venues serving University of Waterloo students, staff, faculty and their families. This position is regarded as a senior staff position in Campus Wellness administration.
Co-lead and Support the Wellness Client Customer Service Team
Ensure Exceptional Customer Service Through Receptionists
Exceptional Client Customer Service Training
Evaluation and Feedback
Human Resources Administration
Administrative Projects and Tasks Management
Demonstrate and model exceptional client customer service to all stakeholders by consistent friendliness, professionalism, assertiveness and messaging. Demonstrate quick decision-making, a superior ability to multi-task, prioritize, manage time, and remain flexible