University of Waterloo

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Operations Analyst

Operations Analyst

Requisition ID 
2017-2133
Job Category  
Other
Department 
5180 - Coop Educ & Career Action
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$53,120 - $72,293

More information about this job

Overview

Term: 2 years

 

The Analyst in Co-operative and Experiential Education (CEE) is responsible for delivering quality data analysis and reporting, placed in the proper context, to a variety of internal and external stakeholders. Those stakeholders include, but are not limited to, Co-operative Education, Centre for Career Action, Centre for the Advancement of Co-operative Education, and researchers within the University of Waterloo.

 

The incumbent will be responsible for developing reporting and dashboards to measure key business outcomes for CEE at the individual and team levels, as well as providing data analysis using best practice methodologies to support evidence-based decision making and to identify trends.

 

The incumbent will have experience presenting data in an efficient and easily understandable way to a wide variety of audiences and users, using various reporting formats and web technologies. The role will also support business units in identifying data analytics and research project opportunities, and support methodology documentation.

Responsibilities

Support business units in identifying project opportunities, develop business cases and execute projects to support business objectives:

  • Develop strong relationships with business stakeholders and Technical Services teams
  • Liaise among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information technology systems
  • Provide guidance to the various stakeholders to devise effective and efficient approaches to achieve project objectives
  • Provide consultative and analytical support including facilitating requirements gathering sessions, risk assessments and testing
  • Provide expertise in business analysis and requirements gathering, project management, process design and improvement, data analysis, performance metrics, technical documentation and SQA as required
  • Act as a change agent. Train business teams on system changes, process improvements, and change management activities and project management tools

 

Develop deep knowledge of existing business processes, information technology and its application to execute business processes to:

  • Ensure business requirements are clearly understood and prioritized and communicated effectively
  • Ensure that process and information technology solutions delivered/supported are aligned with the needs of the various business units
  • Ensure performance metrics support the strategic initiatives in CECA

Develop deep knowledge of specific area(s) of specialization and a broad knowledge of all areas of skill (See Analyst Advancement Guidelines and Criteria.)

 

Qualifications

  • 2 years of experience in at least one area of expertise (data analysis, performance metrics, business analysis, continuous process improvement, project management)
  • Working towards certification in an area of expertise (data analysis, performance metrics, business analysis, continuous process improvement, project management)
  • Technical: Advanced MS Word, Excel and PowerPoint. Other: Microsoft Power BI, Tableau, Python, R (see Analyst Advancement and Guidelines and Criteria.)