University of Waterloo

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Maintenance Supervisor

Maintenance Supervisor

Requisition ID 
Job Category  
5502 - Plant Operations
Job Status 
Regular Full-Time
Hiring Range 
$61,965 - $92,092

More information about this job


The Maintenance Supervisor is accountable to the Director of Maintenance and Utilities for managing the operation and maintenance of the physical assets and infrastructure systems of the university in an efficient, reliable and safe manner. This role involves managing a multidisciplinary group of staff and external contractors to ensure responsive, timely, thorough and cost effective services are provided to meet the needs of the University community.


  • Provide leadership in the Mechanical Section. This will involve creating and maintaining positive working relationships with both internal department staff and external clients, establishing appropriate performance expectations, monitoring and evaluating performance levels and providing feedback to ensure expectations are met.
  • Maintain the productivity, effectiveness, safety and morale of the Section members. This is accomplished by effective assignment of the available resources, providing clear instructions, evaluation of training requirements, evaluation of overall achievement of results, and implementing corrective action as necessary. This involves ensuring the application of safe work methods, compliance to codes and standards, and the creation of appropriate job procedures. Ensuring provision of appropriate training, both informally during job assignment and formally during safety meetings is a requirement. The correction of hazards identified through suggestions from the crew, performing inspections of the work place and the investigation of accident causes is instrumental in maintaining a safe work environment.
  • Provide technical support for the Section. Much of the effort of the section is devoted to preventing and correcting operating problems such as equipment failures. This position is closely involved in investigating, trouble-shooting and devising solutions to these problems either directly or by having resources to call on. Thorough knowledge of building, construction, plumbing and electrical codes and the hazards of all materials and processes encountered is required to comply with MOL standards, OSHA, WHMIS and other applicable regulations.
  • Management of the budget for the Section. The section is managed to a fixed budget by determining appropriate staffing levels, control of overtime, the prudent purchase of materials and services, good maintenance practices, and providing services to other departments on a cost recovery basis where possible (work requests).
  • The efficiency of the Section. This position has a responsibility to maintain and improve the section and utility system efficiency. This is done by performing facility inspections, maintenance operation reviews, developing and applying improved methods, evaluating equipment and techniques to improve the operating and maintenance functions.
  • The overall efficiency of the department. It is the responsibility of each member of the Plant Operations management group to ensure both section and overall department efficiencies are optimized. This requires a collaborative approach be used when evaluating work procedures and processes to eliminate duplication of efforts, reduce potential conflicts between the sections and achieve best overall value.


  • A Certificate of Apprenticeship and Certificate of Qualification as well as five years of experience in a facilities operation / management role, with a minimum of three years proven supervisory experience, preferably in a unionized environment is required.
  • A College diploma in a construction related field with similar levels of progressive experience or 10 years of facilities management experience with a broadly recognized designation from a Facilities Management Program are also acceptable.  

  • The Maintenance Supervisor is responsible for the operation and maintenance of all the University’s internal building systems, physical plant equipment and utility distribution systems; managing daily operations, providing ongoing preventive, predictive and breakdown maintenance services in a cost effective manner, identifying areas for improvements, advising on capital repair priorities and carrying out capital repair projects.
  • The Maintenance Supervisor requires the skills of an experienced trade person who has proven technical, administrative, supervisory and problem solving abilities. This section is involved in computer technology in the office, in the operation and maintenance of various microprocessor-based building components as well as with the utilization of an electronic asset management system