University of Waterloo

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Residence Attendant

Residence Attendant

Requisition ID 
Job Category  
6465 - Housing & Residence
Job Status 
Regular Full-Time
Hiring Range 
$33,193 - $41,491

More information about this job


The Residence Attendant is accountable to one of the following: Supervisor, Cleaning Services; Assistant Manager, Cleaning Services; Manager, After-Hours to provide and maintain a high standard of cleanliness and service as required in a student residential environment. The incumbent is a member of the Residence Facilities team, who work closely together to ensure that the student experience includes a safe, accessible, well maintained, and supportive home where all students succeed personally and academically. The incumbent will be required to participate in activities that align with Residence Facilities organizational goals and objectives, and the department’s mission statement.


The Housing After Hours team is looking to fill 1 RA Weekend Flex position. This position will work Saturdays and Sundays on 12hr shifts along with 2 weekday night flex shifts (shifts shown below). This position will be responsible for the overnight custodial tasks at multiple locations within the Housing community, in addition they will carry out numerous on call maintenance needs related to our facilities. This position is 35hr role working Saturday and Sunday 12am to Noon, Thursday and Friday 12am to 5:30am.


Essential Duties and Responsibilities

  • Responsible for providing and maintaining a high standard of cleanliness in accordance with the departments standards and service levels
  • Responsible for reporting all deficiencies which is crucial to ensure the optimum delivery of maintenance services
  • Assist in inventory control within the assigned working area
  • Assist with procedures critical for the safety and security of our residence buildings including but not limited to end of term lockdown
  • Make recommendations that contribute to the success of our student residences through continuous improvement
  • Responsible for maintaining cleaning equipment in a condition of good repair and reporting all required repairs to the incumbent’s Supervisor
  • Qualify and address general building maintenance issues relevant to predetermined responsibilities
  • Project work and special requests as required
  • Assist external service providers
  • Perform other duties as assigned


  • Foster and maintain a healthy work environment that adheres to the University of Waterloo health and safety practices as well as the Occupational Health and Safety Act
  • Identify and support safety efforts with the Supervisor in the incumbent’s area
  • Complete all health and safety training as directed by the incumbent’s Supervisor

Student Relations

  • Interact with and engage students on a daily basis to support student needs
  • Act as a resource for students and residence dons

Support and Collaboration

  • Responsible for establishing and maintaining effective communication and working relationships with the Residence Facilities team, University personnel, management, vendors, and service providers
  • The incumbent should be knowledgeable of the needs of incoming students and be willing to work with housing and campus partners who are responsible for supporting students in these programs
  • Participates in and contributes to regular team and department wide meetings as appropriate
  • At the discretion of the Supervisor act as a support for residence facilities coordinators by providing willing assistance with aspects of varying requirements


  • Post-secondary degree or equivalent educations and/or experience
  • Preference will be given to candidates who have displayed exemplary work history within an academic residence
  • This position requires a high degree of organizational skill, interpersonal skills and problem solving ability to balance multiple priorities and deadlines
  • Exceptional attention to detail as well as having a friendly, professional, customer service oriented personality is required
  • This position requires the demonstrated ability to interact collaboratively with a wide variety of people in many different contexts as well as work independently
  • Proven ability to take initiative and be both creative and flexible
  • The incumbent must possess the ability to adhere to privacy guidelines
  • Demonstrated ability to perform routine cleaning duties both independently and as part of a team within an institutional setting
  • Sound verbal and written communication skills
  • Demonstrated problem-solving and decision-making abilities
  • Knowledge of cleaning products and methods
  • Ability to regularly perform physical and demanding tasks
  • Having an in-depth understanding of and experience cleaning and qualifying maintenance breakdowns in a student residential environment is an asset
  • Access to a vehicle and a valid G licence is required