Director, Co-op Services is accountable for the successful provision of services for students, employers, faculty and staff within the employment processes, primarily supporting Co-operative education. The incumbent ensures the successful execution of the core employment processes each term. The Director, Co-op Services ensures that students, employers and all staff supporting the co-op employment processes are supported effectively, while maintaining high standards of stakeholder satisfaction delivered in a cost effective way. The incumbent also ensures that services to students and employers, in support of the employment processes (primarily co-op but including graduating, full-time, part-time and alumni employment), are carried out effectively and efficiently, in a service-focused environment. Services include help desk services, interview day services, employer hiring process support employer retention activities, scheduling interviews, event management by hosting over 350 employer information sessions annually, operational communications, calendar management, problem resolution, change management, facilities management of the Tatham Centre and co-op continuous process improvement, among others.
Help shape and execute the strategy for Co-operative education
Provide an excellent customer experience for students and employers participating in Hire Waterloo activities
Drive co-op core employment process and support each term, ensuring that all team members are participating in processes as required and appropriate
Lead and manage direct reports and ensure the delivery of results in support of Co-op’s mission, vision and guiding principles including:
Provide overall leadership to the organization by: