University of Waterloo

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Employment Relations - Student Advisor

Employment Relations - Student Advisor

Requisition ID 
2017-1989
Job Category  
Student Services
Department 
5180 - Coop Educ & Career Action
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$53,120 - $72,293

More information about this job

Overview

Term: 12 Months

 

The Student Advisor’s role is to ensure maximum success of the student and the employer supervisor on their work term, and to be the primary point of contact for both the student and the employer supervisor during
the work term. The Student Advisor ensures that all relevant information is exchanged with the Account Manager for that employer on all student/employer matters that relate to the work term.

Responsibilities

Support, as primary contact, co-op students during work term and subsequent academic term for process inquiries, and ensure information exchange within Co-operative Education.

  • Support students in knowledge of Co-op Processes, including core employment process.
  • Respond to student concerns and queries. Support students through unusual employment issues, such as: harassment, discrimination and termination.
  • Contact students on work terms as per student advisement guidelines (e-mail/telephone/Skype/face to face visit)
  • Attain student feedback on work term, employer, salary, work experience, process and value of learning
  • Feedback to Account Manager or Business Developer where student has arranged their own job
  • Facilitate the smooth transition of students from work term to academic term through to securing employment for their next work term and ultimately the smooth handover to the student’s
  • subsequent student advisor
  • In partnership with Career Advisors, ensure structured, career reflection opportunities for students on work terms or subsequent academic terms and co-facilitate employment workshops for unemployed students
  • Provide guidance on options for academic sequence changes
  • Provide support to unemployed students, leveraging employer relationships within the regional team
  • Ensure engagement of relevant UW and Co-op resources to resolve career or personal issues (e.g. Career Advisor, On-Campus Counselling) and follow up to ensure satisfactory resolution.)

As defined by the account plan, agreed by the Account Manager, build relationships with employer supervisors and ensure the workplace is suitable for co-op credit and the overall learning experience.

  • Coach employer supervisors in managing effective co-op work terms
  • Retain existing levels of student employment
  • Notify Account Manager of potential opportunities to deepen student hiring relationships
  • Ensure adherence of creditable work term jobs to program/faculty specific requirements (e.g. admission levels, work relevance criteria, job type/sequence requirements), and approve co-op job postings for students that arranged their own jobs
  • Support implementation of university-wide, faculty, or Co-op student development initiatives (e.g. UDLES, co-op fundamentals, WatPD).

 

Qualifications

  • Undergraduate university degree or equivalent education and experience
  • 3 years of student advising
  • Experience in career advising an asset
  • Knowledge of co-op education preferred
  • Knowledge of all Waterloo’s educational programs is an asset
  • Average MS Word, Excel and PowerPoint
  • Online based communications (e-mail, skype, etc.)
  • Excellent interpersonal and problem solving skills
  • Strong communication (verbal and listening) and conflict resolution skills
  • Proven experience working independently and decision making
  • Proven ability to organize and prioritize work to meet deadlines and make the best use of time and resources
  • This role requires you to work from a home office
  • Travel may be required in Canada (e.g. GTA or Northern Ontario) and possibly to the US