University of Waterloo

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New Student Transition Coordinator

New Student Transition Coordinator

Requisition ID 
Job Category  
Student Services
5433 - SSO - New Student Transition
Job Status 
Regular Full-Time
Hiring Range 
$48,620 - $60,775

More information about this job


The Coordinator, New Student Transition is accountable to the New Student Transition Specialist for the coordination and implementation of comprehensive and intentional transitional programs for a diverse group of firstyear students. This includes developing, coordinating, and delivering programs and services aimed at enhancing student success and university readiness for a diverse group of new students. The Coordinator will function primarily in the areas of student development, programming and event management, staff development and administrative capacities.


Program Administration

  • Responsible for the overall coordination of pre-arrival and transition programs for first-year students including managing critical paths, overseeing program evaluation and assessment and anticipating future programming needs and requirements. This includes but is not limited to Faculty 101 days, Parent and Family Orientation and other online and in-person pre-arrival programs
  • Responsible for the development of new, and the expansion/revision of current programs that support the successful transition of and ongoing engagement of new students and their parents and family
  • Knowledgeable with respect to the diverse needs of first-year students and their parents and family, Canadian and international, and provides a student-centered approach to creating a meaningful, engaging and fulfilling transitional experience
  • Works collaboratively with representatives in each faculty, other departments across campus and staff in the Student Success Office for the planning and implementation of first-year pre-arrival and arrival programs including: Faculty 101 days, Parent and Family Orientation, pre-arrival communications and various online initiatives
  • Provides extensive program documentation outlining program goals, risk management, program logistics, budget and evaluation criteria

Program Assessment

  • Knowledgeable and up to date on the needs of incoming first-year students and their parents and family members including best practices at other institutions, current trends, and forecasting future developments in student affairs
  • Coordinates the collection of information (staff and participant feedback, attendance numbers, etc.) to provide recommendations for future program adjustments and considerations

Staff and Volunteer Development

  • Provide excellent leadership to all volunteers and student staff. This includes creating and maintaining positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations, effectively measuring and evaluating performance, and providing feedback
  • Develops and coordinates the recruitment, hiring, selection, onboarding, training and performance management, appreciation and recognition of all direct reports
  • Provides ongoing feedback to student staff including performance conversations, coaching and goal development
  • Outlines clear expectations for all direct reports around workload management and manages team conflicts fairly and professionally

Relationship Building

  • Facilitates a strong working relationship with campus partners and collaborates/partners when appropriate on strategies that will support the mandate of the SSO in supporting new student transition; key working relationships include but are not limited to all six Faculties, Housing and Residences, Marketing and Undergraduate Recruitment, Student Financial Services, and all Affiliated University Colleges
  • Works closely with Faculty and campus partners to ensure the needs of incoming students are being met
  • Works closely with other staff in the SSO to ensure there is a coordinated and integrated approach to program development and delivery, and outgoing and internal communications
  • Responsible for contributing to a strong employee/employer relationship with all direct reports
  • Participates in and contributes to regular team and departmental wide meetings as appropriate


  • University degree required or equivalent experience in a related field (e.g., Recreation & Leisure, Higher Education and/or Student Services)
  • Experience managing/co-ordinating student staff members
  • Program/project management experience is an asset
  • Experience synthesizing data, analysing and understanding results
  • Proven ability to take initiative and be both creative and flexible
  • Outstanding interpersonal communication skills, including written, oral, one on one, and group
  • Proven ability to manage multiple demands, stay organized and prioritize effectively
  • Proven facilitation skills and an ability to communicate to diverse audiences both in person and online
  • Intermediate technical skills with the following programs: MS Word, Excel, PowerPoint
  • Evening and weekend work is required. Some weekend and evening work will be required throughout July, August and September as well as during Labour Day weekend for event execution purposes