University of Waterloo

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IST Network Technician

IST Network Technician

Requisition ID 
Job Category  
5170 - Information Systems and Techno
Job Status 
Temporary Appointment (Contract)
Hiring Range 
$47,502 - $71,143

More information about this job


Term: 12 months


Team members in this position are responsible for providing a high-quality reliable transmission-systems infrastructure for the campus network and its voice, data, and security/surveillance services. Each person participates in a progressive range of activities encompassing the installation, maintenance, and design of cabling media (coax, copper, fibre, etc.) and Telecommunication Rooms.


  • Installation, testing, maintenance, and removal of cabling in accordance with established vendor, industry, and UW standards Installation
  • troubleshooting, maintenance of hardware as per work-order specifications
  • Documentation of installation and repair work for billing management
  • Proactively monitor for potential issues and make recommendations for remediation
  • Contribute to the planning and design of installation work
  • Advise clients on the costs for move/add/change requests
  • Advise clients on the function and use of installed hardware Performs hardware diagnostic testing to verify proper installations
  • Configuration, testing, maintenance of assigned hardware and software
  • Diagnoses reported problems and determines cause in hardware, software, and or user action and completes repairs appropriately Work with vendors to diagnose and resolve problems and co-ordinate and install upgrades to system components


  • College degree or equivalent combination of education and/or experience
  • 2 or more years’ experience in designing, installing, and troubleshooting physical cable distributions or similar trade (eg: electrical, building maintenance/facilities, voice, video)
  • Must possess excellent interpersonal, customer service, communication (oral and written), problem solving, analytical, and time management skills
  • Outstanding detective and investigative skills with the ability to identify and diagnose complex, non-intuitive technical problems as well as demonstrated ability to interact with a wide variety of clients under stressful conditions is an asset
  • Must be able to document and follow procedures
  • Must have excellent customer service skills
  • Must have a valid G driver’s license
  • Must be able to lift and carry (up-to 50lbs), work at a desk, and on a ladder
  • Ability to work independently or as a team
  • Ability to learn and execute new skills
  • Must be able to learn and adapt to new environments
  • Knowledge of UW campus a strong asset